Full-Time

Case Management Coordinator/Advocate

Posted on 9/26/2025

Deadline 10/9/25
Arizona State University

Arizona State University

Compensation Overview

$57k - $62k/yr

Company Does Not Provide H1B Sponsorship

Arizona, USA

In Person

Travel throughout the state of Arizona is required.

Category
People & HR (1)
Requirements
  • Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
  • Bachelor’s degree in social work, social services, human services, criminal justice or related field AND four (4) years of providing direct services to clients.
  • Experience working with crime victims in an advocacy field or within legal system.
  • A valid Arizona Driver’s license upon employment.
  • Knowledge of Crime Victim Rights and the criminal justice system.
  • Knowledge of counseling, conflict management and crisis intervention services.
  • Skill in verbal and written communication.
  • Skill in prioritizing work and activities.
  • Skill in problem solving and critical thinking for decision making.
  • Ability to handle multiple projects simultaneously and use good judgement in prioritizing work assignments.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to adapt to a rapidly changing environment.
  • Bilingual proficiency in English and Spanish is highly preferred.
Responsibilities
  • Provides intensive case management services to child/adolescent IPH/IPV victims aged birth to 21 and their caregivers.
  • Provides intensive case management services to caregivers/adult victims.
  • Conducts home visits and safety assessments.
  • Completes intakes and needs assessments to formulate initial plans of service.
  • Coordinates services for identified needs including mental health, medical, legal, financial, housing and transportation.
  • Ensures continuity of care through in-person, electronic, telephonic and written communication.
  • Assists with obtaining protection orders when needed.
  • Facilitates client access to telehealth services.
  • Facilitates caregiver and peer support groups and events.
  • Provides personal advocacy related to civil and legal rights, victim rights, education, employment and housing.
  • Accompanies victims to court hearings and meetings with law enforcement, prosecutors and others in the criminal legal system.
  • Provides information and assistance with victim compensation forms.
  • Utilizes the ACASI case management electronic record system to track demographic information, document case plans and provide performance measure data.
  • Documents and manages confidential case files to record all contacts and services for victims in a timely manner.
  • Maintains an especially high level of ethical behavior and cultural competence.
  • Maintains an updated resource directory.
  • Participates in community task forces and committees to aid victims.
  • Develops/implements outreach objectives to prepare community partners to identify victims and direct them to services.
  • Collaborates with contracted mental health professionals and other service providers to coordinate client care.
  • Attends professional trainings as directed.
  • Travels throughout the state to provide direct victim services to victims who live in isolated, rural communities.
  • Seeks out and develops new partnerships with local and statewide resources for victims.
  • Facilitates community outreach events and in-service training to increase awareness of victim related topics.
  • Supervises and trains AmeriCorps volunteers and interns to deliver ACASI services.
  • Performs other direct victim service duties as assigned.
Desired Qualifications
  • Bachelor’s degree in social work, social services, human services, criminal justice or related field AND four (4) years of providing direct services to clients.
  • Experience working with crime victims in an advocacy field or within legal system.
  • Bilingual proficiency in English and Spanish is highly preferred.
Arizona State University

Arizona State University

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