Full-Time

Director Operations

Business Support

Confirmed live in the last 24 hours

Wellmark

Wellmark

1,001-5,000 employees

Health insurance plans for individuals and employers

Healthcare

Senior, Expert

Des Moines, IA, USA

Category
Procurement & Sourcing
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Customer Service
Requirements
  • Bachelor’s degree in business, health care administration or related field or equivalent work experience required.
  • A minimum of 7 years of experience in a highly complex industry such as insurance or financial services; including experience in claims, membership & enrollment, and customer service or contact center environment with extensive knowledge of related systems.
  • Prior experience leading and managing enterprise-wide programs/projects. Oversight and execution of full program lifecycle, including program sponsorship, driving business engagement and readiness and technical support.
  • Demonstrated experience formally leading a team, setting clear expectations and performance goals, holding the team accountable for delivering positive results, and providing opportunities to develop team members’ skills and experiences.
  • Experience demonstrating effective resource management/planning, budgeting, forecasting and strategic planning.
  • Critical thinking, analytical problem solving, and workflow management skills; demonstrated ability to develop understanding and appreciation for upstream and downstream impacts in processes.
  • Continuous improvement focus; demonstrated ability to simplify business processes through the application of process/quality improvement tools/techniques and project management processes/methodologies including successfully leading change management efforts.
  • Demonstrated customer and partner relationship management skills, including effective communication, presentation, negotiation, and conflict resolution skills; ability to solicit cooperation and action from others not under their direct report by creating a sense of urgency and a teachable point of view.
  • Excellent track record in mentorship and development of direct reports, as well as evidence of positive influence of senior leaders and effective team skills.
  • Proven track record of developing highly effective, collaborative relationships with executives, divisional leadership or operational teams resulting in the consistent development and delivery of strategic business planning solutions.
  • Advanced ability to balance industry expertise and business acumen with strong understanding of the customer. Ability to generate innovative solutions and establishes clear expectations to meet goals and objectives.
  • Exceptional written and verbal communication skills with the ability to articulate actionable business implications and recommendations to varying audiences, including senior leadership and executives. Strong presentation skills, negotiation skills, and the ability to influence others to achieve business results.
  • Highly motivated, adaptable and flexible with strong change management skills. Ability to prioritize strategic initiatives, align appropriate resources, clearly articulate expectations to others, and motivate teams in order to achieve success.
Responsibilities
  • Strategically lead programs and corporate initiatives on behalf of the Membership, Enrollment, Benefits, and Documents Teams for the Operations division.
  • Partner cross-functionally to enhance and optimize end to end processes.
  • Cultivate ideas, facilitate, and implement process improvement initiatives across the business by driving business readiness and change management activities.
  • Ensure optimal member engagement and experience.
  • Mentor and develop team members, fostering a culture of growth and development.
Desired Qualifications
  • Master’s degree in business (MBA) or health care administration
  • Process Improvement and/or Business Project Management experience
  • Prior experience leading technical teams
  • Prior vendor management experience; including managing contracted resources
  • Experience in a SAFe Agile Product Centric Environment

Wellmark offers health insurance services in Iowa and South Dakota, providing a variety of plans for individuals, families, and employers, including Medicare Advantage options. The company collects premiums from its members to cover medical claims and operational costs, while also offering additional services like health trend analysis for employers. Wellmark stands out from competitors with its strong commitment to customer satisfaction and inclusivity, as demonstrated by its perfect score in the Corporate Equality Index. The goal of Wellmark is to be a leading health insurance provider, continuously adapting to the needs of its clients.

Company Stage

N/A

Total Funding

N/A

Headquarters

Des Moines, Iowa

Founded

1939

Simplify Jobs

Simplify's Take

What believers are saying

  • Telehealth expansion offers growth opportunities in remote healthcare solutions.
  • Value-based care models can reduce costs and improve care quality.
  • Digital health tools enhance member engagement and personalized health management.

What critics are saying

  • Increased competition in Medicare Advantage plans could erode market share.
  • Rising healthcare costs may lead to higher premiums, affecting customer satisfaction.
  • Regulatory changes in Iowa and South Dakota could impact operations and compliance costs.

What makes Wellmark unique

  • Wellmark offers specialized Medicare Advantage and Supplement Insurance options.
  • Recognized for leadership in healthcare management and inclusivity with a perfect Corporate Equality Index score.
  • Provides value-added services like health trend analysis and productivity resources for employers.

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Benefits

Medical and prescription drug coverage

Dental coverage

Vision plan

Compensation: comprised of two components: base pay or annual salary, and potential pay from the Performance Incentive Program (PIP), awarded annually when financial and customer measures are successfully achieved.

Financial Benefits: competitive financial benefits through a generous 401(k) savings and investment plan.

Educational assistance

Pathways to Wellness incentives

Employee Assistance Program

Time off