Business Systems Manager

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

How You’ll Contribute

• Lead and mentor a team of report developers; set priorities, assign tasks, conduct code reviews and provide coaching on best practices.
• Collaborate with business partners, data teams and analysts to gather requirements, translate them into technical specifications and ensure reports meet business needs.
• Act as the face of the reporting team, communicating status and progress to stakeholders and representing the team in cross-functional meetings.
• Own the SQL reporting pipeline, including design, development, deployment and maintenance of stored procedures, database queries and reporting objects.
• Manage escalations and production issues; provide hands-on technical support, troubleshoot problems and coordinate resolutions to ensure minimal disruption.
• Drive continuous improvement by establishing coding standards, implementing process improvements, and ensuring adherence to data quality, governance and security standards.
• Coach and develop team members, fostering professional growth and ensuring consistent delivery of high-quality work.

What You’ll Bring

• Strong expertise in SQL development, query optimization and database management.
• Experience leading or managing technical teams in reporting or data environments.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
• Strong problem-solving skills with a focus on production support and issue resolution.
• Commitment to mentoring, coaching and fostering a collaborative team culture.

Job Complexities

• Frequently interacts with subordinate supervisors, customers and/or functional peer group managers, normally involving matters between functional areas, other business units, or customers and the company.
• Often leads a cooperative effort among members of a project team.
• Seen as a key contributor within a functional organization.
• Gives input to developing function-wide strategic direction.
• Influences internal leadership on decisions relating to priorities and schedules.
• Has contact with management inside and outside the company; contacts involve clarification or modification of projects, plans, operational decisions, and/or scheduling requirements.

Supervision Received or Extended

• Manages a team of technical team members (generally skilled, exempt employees).
• Authorizes projects, approves designs and cost estimates for projects, sets priorities, provides input to and administers budgets, and participates in long-range planning.

Impact

• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Work is reviewed in terms of meeting product, project, or operational objectives, schedules, and budgets.

Knowledge and Skills/Technology Used

• Demonstrated successful track record of design, development, and completion of projects in area of functional expertise.
• Demonstrated success of establishing, leading, and maintaining effective working relationships at the departmental level.

Typical Education

• Bachelor's degree or equivalent combination of education and experience

Typical Range of Experience

• 3-5 years of demonstrated supervisory/management skills.

The pay range for this role is $114,625.00 -$152,825.00

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.