Full-Time
Lead Solutions Architect
Post Sales
Confirmed live in the last 24 hours
Level AI
51-200 employees
Enhances customer experience through intelligent automation
Senior
Remote in USA
- Bachelor’s degree in Computer Science, Computer Engineering or a related technical field with 5+ years of relevant experience
- Experience working with CCaas vendors and implementing voice and text infrastructure solutions
- Strong experience with Telephony Vendors such as Five9, Genesys and Avaya
- Experience with real time media streaming and common protocols such as RTP and WebRTC.
- Experience with SIP protocol and configuring/troubleshooting SIP Servers
- Experience with CRM such as Salesforce, Zendesk and Microsoft dynamics and demonstrated ability to build solutions using CRM APIs.
- Strong customer focus, analytical ability and ability to understand customer requirements and deliver value.
- Outstanding at prioritization. Can balance customer escalations, product changes, and service issues while handling related communication, technical account management, and risk mitigation.
- Work with the customer’s technical teams to understand their Contact Center operations and map the diverse integration touch points.
- Dive deeply into complex telephony and CRM systems to integrate and onboard Level AI’s productArchitect and Implement standardized onboarding and integrations for scale and repeatability.
- Work closely with the Pre-Sales and Post-Sales teams to make customer implementations successful.
- Provide mentorship and advocate best practices while answering product, solutioning and onboarding questions
Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.
Company Stage
Series C
Total Funding
$72.4M
Headquarters
Mountain View, California
Founded
2018
6 month growth
↑ 12%1 year growth
↑ 16%2 year growth
↑ 72%
Simplify's Take
What believers are saying
- The recent $20M Series B funding round led by Battery Ventures indicates strong investor confidence and provides ample resources for growth and innovation.
- New features like agent screen monitoring and recording demonstrate Level AI's responsiveness to customer needs and market demands.
- The addition of high-profile clients like OpenTable and Toast showcases the platform's effectiveness and growing market penetration.
What critics are saying
- The competitive landscape in intelligent automation and BPO is intense, requiring Level AI to continuously innovate to maintain its edge.
- Dependence on venture capital funding could pose financial risks if future funding rounds do not materialize as expected.
What makes Level AI unique
- Level AI's focus on eliminating data silos and integrating call center data sets it apart from competitors who may not offer such comprehensive data integration.
- The introduction of AgentGPT highlights Level AI's commitment to leveraging generative AI for enhancing customer service, a step ahead of traditional automation solutions.
- Their subscription-based model ensures a steady revenue stream, allowing continuous innovation and customer support.
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