Full-Time

Enterprise Customer Success Manager

Posted on 6/11/2024

Regrello

Regrello

51-200 employees

Centralized supply chain and operations platform

Industrial & Manufacturing
Data & Analytics

Senior

Remote in USA

Required Skills
Agile
Requirements
  • 5+ years of experience in professional services, consulting or customer success with a well-known enterprise SaaS solution
  • Experience working with and presenting to senior management/executives at clients
  • Experience working with a complex business application (ERP and/or MRP preferred)
  • Strong project management skills tuned to managing scope and schedule, providing well-crafted status reports and driving accountability
  • Familiarity with common customer success strategies to drive onboarding and adoption
  • Desire to wear multiple hats and be agile and flexible as we grow from startup to scale-up
  • A customer-centric approach to problem solving
  • A deep curiosity and passion for learning and leveraging AI technologies
  • Confidence in challenging conventions and an independent self-manager
Responsibilities
  • Own the success of our largest customers and business units in the region
  • Lead all aspects of the customer journey including onboarding, training, adoption and value realization
  • Be the expert on both the solution and implementation best practices
  • Collaborate with cross-functional teams to orchestrate high adoption and customer satisfaction
  • Drive use case expansion and advocacy within our customer base
  • Manage and triage customer feedback and issues
  • Be the face of Regrello to your customers

With a focus on streamlining manufacturing supply chain operations, this company stands out for its automated workflow engine that centralizes and enhances data visibility and collaboration across processes. By standardizing best practices and driving efficiencies in the manufacturing sector, this firm offers a dynamic and forward-thinking workplace ideal for professionals passionate about impactful technological advancements in industrial operations.

Company Stage

Series A

Total Funding

$30.5M

Headquarters

San Francisco, California

Founded

2021

Growth & Insights
Headcount

6 month growth

21%

1 year growth

37%

2 year growth

168%
INACTIVE