Full-Time

Senior Manager

IT Service Desk

Posted on 12/23/2025

Deadline 1/5/26
Universal Technical Institute

Universal Technical Institute

Compensation Overview

$122k - $155k/yr

Phoenix, AZ, USA

Remote

Remote role; requires occasional travel to worksites up to 15%.

Category
IT & Security (1)
Required Skills
Agile
DevOps
Requirements
  • Bachelor’s degree in Computer Science, Information Systems, or related field is required.
  • Minimum of eight (8) years of IT leadership experience is required.
Responsibilities
  • Lead designated IT teams to deliver enterprise technology solutions
  • Develop and implement IT strategies, policies, and governance frameworks.
  • Manage budgets, forecasts, and resource allocation for assigned domains
  • Drive and monitor compliance with regulatory requirements (e.g., SOX, HIPAA, FERPA)
  • Drive continuous improvement initiatives and adoption of best practices (ITIL, Agile, DevOps)
  • Foster strong stakeholder relationships and provide executive-level reporting
  • Oversee vendor management and contract negotiations
  • Drive opportunities for automation, standardization, and process enhancements
  • Foster a collaborative and high-performance culture within IT
  • Develop strong relationships with leaders across the organization, building a clear understanding of where IT can provide strategic impact
  • Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
  • Recognizes and rewards employee contributions and achievements
  • Other duties as assigned
Desired Qualifications
  • Master’s degree is preferred.
Universal Technical Institute

Universal Technical Institute

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