Senior Consultant

Clinical Operations, Remote

Confirmed live in the last 24 hours

Locations

Raleigh, NC, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Management

Oracle

Sales

Communications

Requirements

8+ years of experience working with or for life sciences companies; including, Pharmaceutical, Biotechnology, Healthcare, and Medical Device, and Diagnostics organizations with knowledge of document and data control and storage
Direct system implementation experience either as a consultant, business, or IT representative for at least one of the following systems: Document Management (Documentum, OpenText, Sharepoint), CTMS, TMF, Study Startup, or eReg/ISF
Experience delivering or developing workshop material, training, gap analyses, or requirements gathering sessions with business and system stakeholders
Proven track record leading high-impact system implementations and the ability to collaborate and manage diverse stakeholders and ensure delivery to a high degree of satisfaction
Knowledgeable of life sciences compliance and computer systems validation requirements
Ability to act with speed to understand requirements, create corresponding solutions, and willingness to “roll up your sleeves” to design and implement a Clinical Operations solution
Ability to travel 50-75%

Responsibilities

Lead life science customers in the rapid configuration and implementation of eTMF, CTMS, Study Startup, and eReg/ISF solutions to support clinical trial data and content management needs at the world's largest pharmaceutical companies to emerging biotechs to Academic Research Centers
Manage software implementation projects and customers during the lifecycle of an implementation focusing on project planning, gap analyses, workshop delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities
Guide our customers through successful implementations from inception through adoption, ensuring alignment of processes to system design and functionality. Think critically about business requirements to ensure the solution reflects business requirements and focuses on customer success and adoption
Serve as the primary customer liaison managing communication, risks, and project reporting between the project team, customer, and internal stakeholders
Mentor project team and consultants in the R&D Services organization and provide leadership for project teams
Collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company
Ensure customer success from beginning to end of the engagement life cycle

Desired Qualifications

Direct experience with systems such as Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection and Payments, WingSpan eTMF and SiteZONE, Complion, Florence eBinders, Forte Oncore and eReg, Veeva Vault, NextDocs, Documentum, SharePoint, other clinical technologies
Life science, computer science, or related degree
SaaS/Cloud experience including knowledge of systems validation
Experience in services delivery management and/or systems implementation
Master's degree

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it’s up to you.

The Role

Do you want to help implement leading cloud solutions in the Life Sciences space? Interested in developing consulting skills while delivering implementation solutions that make our clients more productive and efficient?

Veeva Systems is looking for leaders in the Life Sciences with experience implementing, supporting, or administering core business/IT operations for software solutions to join the Professional Services team.

As a Senior Consultant, team members will be implementing the Clinical Operations and Investigator Site Research suites of applications. Candidates for this position with consulting experience, play a core role in the design and roll-out of software solutions, and are technology-forward thinking in the Life Sciences or Healthcare space will thrive in this role.

This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You’ll Do

Lead life science customers in the rapid configuration and implementation of eTMF, CTMS, Study Startup, and eReg/ISF solutions to support clinical trial data and content management needs at the world’s largest pharmaceutical companies to emerging biotechs to Academic Research Centers.
Manage software implementation projects and customers during the lifecycle of an implementation focusing on project planning, gap analyses, workshop delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities.
Guide our customers through successful implementations from inception through adoption, ensuring alignment of processes to system design and functionality. Think critically about business requirements to ensure the solution reflects business requirements and focuses on customer success and adoption.
Serve as the primary customer liaison managing communication, risks, and project reporting between the project team, customer, and internal stakeholders.
Mentor project team and consultants in the R&D Services organization and provide leadership for project teams.
Collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company.
Ensure customer success from beginning to end of the engagement life cycle.

Requirements

8+ years of experience working with or for life sciences companies; including, Pharmaceutical, Biotechnology, Healthcare, and Medical Device, and Diagnostics organizations with knowledge of document and data control and storage
Direct system implementation experience either as a consultant, business, or IT representative for at least one of the following systems: Document Management (Documentum, OpenText, Sharepoint), CTMS, TMF, Study Startup, or eReg/ISF
Experience delivering or developing workshop material, training, gap analyses, or requirements gathering sessions with business and system stakeholders
Proven track record leading high-impact system implementations and the ability to collaborate and manage diverse stakeholders and ensure delivery to a high degree of satisfaction
Knowledgeable of life sciences compliance and computer systems validation requirements
Ability to act with speed to understand requirements, create corresponding solutions, and willingness to “roll up your sleeves” to design and implement a Clinical Operations solution
Ability to travel 50-75%

Nice to Have

Direct experience with systems such as Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection and Payments, WingSpan eTMF and SiteZONE, Complion, Florence eBinders, Forte Oncore and eReg, Veeva Vault, NextDocs, Documentum, SharePoint, other clinical technologies
Life science, computer science, or related degree
SaaS/Cloud experience including knowledge of systems validation
Experience in services delivery management and/or systems implementation
Master’s degree

Perks & Benefits

Flexible PTO
Allocations for continuous learning & development
Health & wellness programs

#LI-Remote

#BI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected] Position may not be eligible for remote work in Colorado.

1,001-5,000 employees

Website

Cloud computing services for pharmaceutical companies.

Company Overview

Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.

Benefits

Parental leave
PTO
Free food
Health, dental, & vision insurance
Gym membership reimbursement

Company Core Values

Do the Right Thing
Customer Success
Employee Success
Speed