Clinical Technology Support Specialist

Job Description

The Coordinator will assist with the overall operational objectives of the Campus Operations team. A primary responsibility involves data entry for and system administrative support that focus on a more efficient and enhanced service level to the student and fellow employees. The expected outcome is a positive student and employee experience.

Responsibilities

• Help to develop, drive and implement new strategies for success for the department in the areas of all clinical operations systems.

• Through observation and diagnosis of customer inquiries, provide guidance for how to effectively navigate the system to customers.

• Collaborate with other cross functional teams, developing shared best practices and communication channels, and then dispersing relevant information to the student facing teams.

• Provide daily support to the clinical operations teams in all aspects of the business operations systems; daily management and analysis of system issues.

• Assists with other projects as delegated by management.

• Work on cross-functional projects as a key supporter and extended consultant with ongoing changes and development.

• Assist with collection of data, entry of data, creation of reports,analysis of reports, and other business admin system administration duties.

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications

• Bachelor's Degree Required
• 4+ years Minimum four years' experience in customer service or related educational field required 
• 4+ years Minimum four years' experience in the development and life cycle of new user system projects, reporting, and data entry required
• Strong Microsoft Office, Sharepoint and Internet Applications experience.
• Excellent organizational, communication, project management skills.
• Ability to thrive in a fast paced, constantly changing environment.
• Ability to effectively lead and manage concurrent projects to meet development and implementation deadlines.
• Ability to work effectively with internal and external clients to negotiate solutions that meet organizational objectives.
• Work well with internal and external customers.
• Willing and able to travel to different site locations.

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