Managed Services Specialist
Posted on 3/20/2024

501-1,000 employees

Cloud-based software for comprehensive home healthcare services.
Company Overview
AlayaCare stands out as a leading provider of cloud-based home health care software, offering a comprehensive, end-to-end solution that integrates clinical documentation, back office functionality, and mobile care worker capabilities. The company's commitment to advancing home care is demonstrated through its robust platform, which facilitates seamless communication between agencies, clients, and families. With a rapidly expanding team of over 500 employees across three continents, AlayaCare's diverse and inclusive culture fosters a dynamic work environment that encourages continuous learning and growth.
Data & Analytics

Company Stage

Series D

Total Funding





Montréal, Canada

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote in USA
Experience Level
Desired Skills
IT & Security
IT Project Management
IT Support
  • Bachelor's degree in a related field or a blend of completed post-secondary education and experience.
  • A minimum of 2 years of experience in the healthcare industry, with a preference for candidates who have exposure to home healthcare or post-acute healthcare technology environments.
  • Experience with Medicaid home health-based services and EVV, ideally at a multi-state level is strongly preferred.
  • Technical acumen with experience adopting and leveraging various tools and systems.
  • Experience with MS Office Suite (including PowerPoint, SharePoint, and Outlook), Project Management tools (bonus for Asana, Confluence and Mavenlink), is required.
  • Process-oriented and a high level of attention to detail to create and maintain process-based documentation guides.
  • Customer-centric approach with a passion to understand customers challenges and provide detailed plan of resolution.
  • Effective communication skills, both verbally and in writing; comfortability in communicating with (and adopting your style to communicate with) internal and external stakeholders at various levels with varying levels of technical acumen.
  • Recognizes and articulates complex problems related to a project.
  • Exposure to post-acute healthcare software, ideally within the non-congregate care space, would be a definite bonus; AlayaCare platform knowledge is considered a definite asset.
  • Direct understanding of the impact of compliance and data integrity within the SaaS business.
  • Ability to handle various projects simultaneously; adapts quickly and easily while managing competing priorities.
  • A strong willingness to take initiative, work autonomously and manage time effectively to meet pressing deadlines.
  • Willingness to participate in some infrequent travel (up to 5%).
  • Act as the point-person and lead internal teams to customer EVV readiness, configuration, testing and user training.
  • Serve as a trusted advisor to customers, supporting customer EVV issues as they come up and looping in the Project Manager if issues will impact project scope, timeline, and budget.
  • Contribute to development of repeatable environment configuration as well as assisting with resource documentation creation.
  • Research and assist with resolution of errors in EVV dashboard, resulting in information accurately importing into the EVV system and the correct billing of claims to payers.
  • Serve as subject matter expert on all AlayaCare integrated EVV systems and provide training to others as needed.
  • Monitoring and trending EVV data to ensure procedures and processes are working and maintained to follow industry best practice.
  • Assist with state/aggregator certification which is not limited to scenario testing and production mapping.
  • Maintain state EVV requirements that also include changes to state aggregators as well state EVV status.
  • Work closely with EVV/RCM Product team to ensure prioritization and steps for resolution follow best practice for both operational and implementation-based customers.
  • Assist with the direction of product development and feature prioritization based on industry best practices and customer needs.
  • Maintain up-to-date knowledge of and compliance with internal processes and procedures.
  • Stay abreast of changes in the industry, particularly within the USA post-acute care market and EVV
  • Some travel (less than 5%) within North America could be required.