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Full-Time

Helpdesk Analyst

Confirmed live in the last 24 hours

ACLU

ACLU

501-1,000 employees

Defends civil rights through legal action

Social Impact

Compensation Overview

$83.6kAnnually

Entry

San Francisco, CA, USA

Category
IT Support
IT & Security
Required Skills
Communications
Customer Service
Requirements
  • Experience working in an IT service position
  • Ability to support and troubleshoot remote user issues
  • Familiarity with Helpdesk ticketing software
  • Experience configuring and troubleshooting Microsoft Windows
  • Experience troubleshooting desktop and mobile device issues
  • Advanced knowledge of Microsoft Office, Microsoft Teams, SharePoint, Outlook, and Mobile technology
  • Advance knowledge of Microsoft Entra, Intune, Active Directory, and Microsoft Exchange
  • Strong communications, organizational, and interpersonal skills
  • Demonstrated ability to work independently and as part of a team
  • Ability to work in a fast-paced environment and demonstrate grace under pressure
  • Demonstrated problem-solving abilities
Responsibilities
  • Provide exceptional and timely customer service and technical support to ACLU National and affiliate staff
  • Dispatch, document, prioritize, track, and resolve end-user IT hardware and application issues
  • Engage with end-users and IT Team members to identify IT issues and facilitate resolutions
  • Configure desktop computers, laptops, software, printers, mobile devices, and troubleshoot issues
  • Create and manage user accounts and access rights requests
  • Provide first point of contact support for digital file management systems, email archiving systems, VoIP support, and mobile device accessibility
  • Coordinate with other IT departments to ensure reported issues are resolved
  • Provide audio-visual support for conferences and online meetings
  • Monitor systems and proactively troubleshoot endpoints with out-of-date security patches or antivirus definitions
  • Work onsite at the San Francisco office at least four days per week
  • Participate in an on-call rotation
  • Work with third-party vendors and assist with hardware orders
  • Engage in special projects and other duties as assigned

The American Civil Liberties Union (ACLU) offers a distinguished workplace for those passionate about advocating for civil rights and liberties. By engaging in nationwide litigation, advocacy, and public education, employees contribute to the advancement of significant legal and policy changes rooted in racial equity. This organization is a beacon for those looking to make a real impact in promoting systemic equality, voting rights, and other critical social issues.

Company Stage

Seed

Total Funding

$120K

Headquarters

New York, New York

Founded

1920

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-2%

2 year growth

14%