Who We Are

Join a team that puts its People First! First American’s National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

We are committed to providing learning solutions to empower learners, instructors, and the organization to grow.

We seek an experienced Instructional Designer to design, develop, and implement various learning content by applying their instructional design experience and human-centric approach.

What You’ll Do

• Build commercial quality learning content using industry-accepted instructional design processes through traditional and future-forward learning solutions
• Develop webinar content for instructors and learners such as infographics, job aids, facilitator guides, presentation decks, etc.
• Support our self-paced learning efforts by creating and updating eLearning courses (desktop/mobile delivery), blended learning programs, video, audio-based training, digital adoption tools, and email communications to reach our audience effectively
• Perform needs analysis and effectively communicate development requirements and progress to all levels within the organization for transparency and accountability
• Collaborate with subject matter experts, stakeholders, business sponsors, and immediate team to gather information, analyze, and determine the most appropriate and effective learning methods
• Translate complex information to clear, practical, and engaging learning resources to meet desired learning objectives
• Continuously assess training effectiveness and impact and recommend adjustments
• May participate in system administration and course maintenance, such as Learning Management System (LMS)  

What You’ll Bring

• 4-7 years of experience designing training for adult audiences in a professional environment (commercial or corporate)
• Instructional design certificate from an industry recognized organization preferred
• Information Mapping/DocuTools Certification preferred
• Experienced in instructional design theory and/or learning principles (ADDIE, ARCS, Bloom’s, etc.)
• Demonstrated critical thinking to review and analyze data
• Strong training project management skills with an emphasis on needs analysis, scope, time estimations, tracking, and execution on both long-range projects and immediate tasks
• Proficient in graphic/user interface/interactive design
• Experience with applications such as:
  • Adobe Creative Suite (PhotoShop, Illustrator, Bridge, Premiere, InDesign, AfterEffects, etc.)
  • Articulate 360 (Storyline 360, Rise, Studio 360, Replay, etc.)
  • Snagit 2018 or greater
  • Camtasia 2018 or greater
  • Microsoft Office Applications
  • Online graphic design applications, such as Venngage, Canva, etc.
  • HTML, ActionSript or application/gaming design
• Strong written and verbal communication skills
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems
• Passionate about continuous learning and innovation
• Bachelor’s degree or equivalent combination of education and experience

Salary Range: $57,000.00 - $95,000.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.  

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.