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Full-Time

Global Success Lead

Confirmed live in the last 24 hours

Cyberark

Cyberark

1,001-5,000 employees

Data & Analytics
Consulting
Hardware
Consumer Software
Enterprise Software
Cybersecurity

Senior, Expert

Remote in USA + 1 more

Category
Strategy Development
Business Development
Business & Strategy
Required Skills
Sales
Marketing
Requirements
  • 5+ years' experience working with cloud computing platforms, with relevant certifications being a plus
  • 5+ years combined work experience managing the post-sale experience in support of Cloud Infrastructure, Cloud Service Providers, Cloud Sales Engineering environments
  • Experience with cloud security best practices and understanding of compliance frameworks relevant to cloud computing (e.g., ISO 27001, SOC 2, GDPR).
  • Bachelor’s degree required; professional degree preferred
  • Demonstrated track-record of successful collaboration across multiple organizations to achieve desired outcomes.
Responsibilities
  • Serve as a key member of the GTM team for your business line, helping shape and influence product and GTM strategy based on your expertise and knowledge of relevant cloud technologies and end user’s daily requirements.
  • Align with Product Marketing and Voice of Customer teams to understand, listen and respond to customer insights.
  • Partner closely with BI and CS Operations to define and measure key metrics and develop a deep understanding for the post-sales health of your relevant product lines as you become the “Go-To” for details thereof.
  • Represent the Customer Success organization in greater GTM meetings and strategic decisions, requiring lock-step alignment with CS leadership.
  • Build deep and mutually constructive relationships with Product and Development teams, representing the customer experience in product roadmap discussions based on deep understanding of customer and end-user needs.
  • Partner with Product Management to continuously improve products and bring Voice of Customer and Voice of Employee insights into the organization, driving and influencing product roadmaps.
  • Drive continuous improvement for the end-to-end product specific customer lifecycle, including onboarding, implementation, adoption through to retention and expansion.
  • Define use cases and strategies to drive value realization for customers by advising and enabling Customer Success to aid customers with adoption.
  • Identify systemic and/or critical issues related to product or processes and drive actions to prevent future problems.
  • Work to ensure long-term success of customers; strategically partnering cross functionally with relevant leaders in support, services, training, customer success management, and renewals.
  • Develop a deep understanding for the health of customers, renewal risk, and forecasting for your relevant products and work with relevant teams and partners to create plans and methodologies to mitigate risk, increase adoption, unlock value.
  • Support and advise on the creation of necessary collateral to facilitate cross-sell/up-sell, delivery, and enablement.
  • Drive the development of enablement pathways and curriculum to enable Customer Success on current products and support the same for future releases.

Company Stage

IPO

Total Funding

$62.7M

Headquarters

Newton, Massachusetts

Founded

N/A

Growth & Insights
Headcount

6 month growth

7%

1 year growth

10%

2 year growth

29%
Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition of Venafi is expected to provide significant top-line growth synergies and improve margins.
  • CyberArk's advancements in Workforce Password Management and its new facility in Hyderabad indicate ongoing investment in innovation and global expansion.
  • Promotion of experienced leaders like Matt Cohen to CEO suggests strong internal leadership and continuity.

What critics are saying

  • The integration of Venafi could present challenges in aligning technologies and corporate cultures.
  • The rapid pace of digital transformation and cloud migration requires continuous innovation to stay ahead of emerging security threats.

What makes Cyberark unique

  • CyberArk's acquisition of Venafi positions it uniquely in the market by offering a comprehensive end-to-end machine identity security solution.
  • The company's focus on identity security, including both human and machine identities, sets it apart from competitors who may only focus on one aspect.
  • CyberArk's consistent recognition as a leader in identity security underscores its strong market position and innovative capabilities.