Full-Time

Global Success Lead

Posted on 7/23/2024

Cyberark

Cyberark

1,001-5,000 employees

Privileged access security solutions provider

Cybersecurity

Senior, Expert

Remote in USA + 1 more

More locations: Newton, MA, USA

Category
Strategy Development
Business Development
Business & Strategy
Required Skills
Sales
Marketing
Requirements
  • 5+ years' experience working with cloud computing platforms, with relevant certifications being a plus
  • 5+ years combined work experience managing the post-sale experience in support of Cloud Infrastructure, Cloud Service Providers, Cloud Sales Engineering environments
  • Experience with cloud security best practices and understanding of compliance frameworks relevant to cloud computing (e.g., ISO 27001, SOC 2, GDPR).
  • Bachelor’s degree required; professional degree preferred
  • Demonstrated track-record of successful collaboration across multiple organizations to achieve desired outcomes.
Responsibilities
  • Serve as a key member of the GTM team for your business line, helping shape and influence product and GTM strategy based on your expertise and knowledge of relevant cloud technologies and end user’s daily requirements.
  • Align with Product Marketing and Voice of Customer teams to understand, listen and respond to customer insights.
  • Partner closely with BI and CS Operations to define and measure key metrics and develop a deep understanding for the post-sales health of your relevant product lines as you become the “Go-To” for details thereof.
  • Represent the Customer Success organization in greater GTM meetings and strategic decisions, requiring lock-step alignment with CS leadership.
  • Build deep and mutually constructive relationships with Product and Development teams, representing the customer experience in product roadmap discussions based on deep understanding of customer and end-user needs.
  • Partner with Product Management to continuously improve products and bring Voice of Customer and Voice of Employee insights into the organization, driving and influencing product roadmaps.
  • Drive continuous improvement for the end-to-end product specific customer lifecycle, including onboarding, implementation, adoption through to retention and expansion.
  • Define use cases and strategies to drive value realization for customers by advising and enabling Customer Success to aid customers with adoption.
  • Identify systemic and/or critical issues related to product or processes and drive actions to prevent future problems.
  • Work to ensure long-term success of customers; strategically partnering cross functionally with relevant leaders in support, services, training, customer success management, and renewals.
  • Develop a deep understanding for the health of customers, renewal risk, and forecasting for your relevant products and work with relevant teams and partners to create plans and methodologies to mitigate risk, increase adoption, unlock value.
  • Support and advise on the creation of necessary collateral to facilitate cross-sell/up-sell, delivery, and enablement.
  • Drive the development of enablement pathways and curriculum to enable Customer Success on current products and support the same for future releases.

CyberArk focuses on privileged access security, which is essential for protecting sensitive data and infrastructure in various environments, including enterprises and cloud systems. Their products work by managing and securing privileged credentials and secrets, which are often targeted by cyber attackers. This includes solutions for privileged access management, endpoint privilege security, and application access management. CyberArk stands out from competitors by offering a comprehensive suite of software and services tailored to meet the needs of large enterprises, government agencies, and financial institutions. The company's goal is to help organizations strengthen their security measures and ensure compliance with regulatory standards.

Company Stage

IPO

Total Funding

$62.7M

Headquarters

Newton, Massachusetts

Founded

1999

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • CyberArk's revenue grew 26%, reaching $434 million, showcasing strong financial performance.
  • The promotion of Matt Cohen to CEO may drive strategic growth and innovation.
  • Opening a new facility in Hyderabad expands CyberArk's global presence in Asia.

What critics are saying

  • Integrating Venafi may disrupt operations and customer service for CyberArk.
  • Rapid machine identity growth could challenge CyberArk's management capabilities.
  • New CEO Matt Cohen's strategic shifts may impact CyberArk's market position.

What makes Cyberark unique

  • CyberArk leads in privileged access security, crucial for protecting enterprise data.
  • The company offers comprehensive solutions for privileged credentials and secrets management.
  • CyberArk's acquisition of Venafi enhances its machine identity management capabilities.

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Benefits

Flexible Work Hours

Remote Work Options

INACTIVE