Home and Community Based Services Support Specialist 1

Description

**This is an In Office position and will require flexibility with hours**

This role operates administratively assisting our Home and Community-Based Services (HCBS) department, defined as “medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs” (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities. 

In this role, you support the mission of Imagine the Possibilities – empowering people to reach individual achievement across the spectrum of life. If you’re passionate about supporting the team from behind the scenes, this role is for you! As a valuable part of the overall team, you will assist with routine clerical and administrative duties. Your attention to detail and follow-through will make the difference for those on your team. 

What Winning Looks Like:

While it’s not a competition, we do recognize that each person wants to ‘win’ at life; and you’re a central part of someone else’s wins – as well as your own! In this role, you’ll be responsible to: 

• Collaborate with the HCBS Programmer, which may include: 

o Assisting with documentation of service plans.

o Ensuring accurate records are kept for individuals served. 

o Answering and re-routine telephone calls to disseminate messages in a timely manner. 

o Prepare and maintain accurate records and correspondence. 

o Distribute incoming mail and other resources for the HCBS teams.

• Oversee resources, which may include: 

o Creating and distributing various forms and reports to the team.

o Collecting and disbursing funds from petty cash, which includes maintaining accurate records of all collections and disbursements. 

• Be an advocate for individuals receiving services to have as much control over their own lives as possible. All individuals should be treated with respect and should feel empowered to live their life as independently as physically possible. 

Know We’re For You:

We know finding the right opportunity can be tricky – that’s why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, you’ll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, you’ll have access to: 

• Competitive Wages: The base pay is $15/hour. With education and experience, you could start out making more than that.
• Flexible Scheduling: We’re a 24/7 service provider, so we have all sorts of opportunities that will fit your schedule. 
• Generous Paid Time Off (PTO): We all deserve a break now and then – don’t feel bad about taking time for you. 
• 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life. 
• Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance – we’ve got you covered. 
• Pre-Paid Legal Services: Be prepared for the things you just can’t be prepared for on your own.
• Discounted Costco or Sam’s Club Memberships: What can we say? We know a great deal when we see one. 
• Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career. 
• Employee Assistance Program: We’re there for you through all life’s ups and downs. 

Requirements

Functional Experiences, Skills, & Requirements:

The ideal candidate will possess the following qualifications and professional experiences:

• Mission-oriented: We’re on a mission to empower people to reach individual achievement across the spectrum of life. We know you are, too.
• An Attitude of Learning: The truth is, the field of caregiving is always changing and requires adaptability. We need people on our team who are always ready to learn new ways of doing things, helping people, and changing lives. 
• Ability to Communicate Well: We’re looking for people with strong communication abilities so we can rely on you to communicate effectively to the rest of the team and the people we serve. 
• Confidence: We’re looking for people who know how to balance being bold and being humble. We’re looking for team members who are self-aware enough to know when to stand up as an advocate for others and when it’s time to follow the leader.
• Driver’s License: You’ll be responsible for transportation at times, so we need to trust your ability to be safe behind the wheel.
• Reliable Transportation: You’ll need reliable transportation. You will also need to provide proof that your automobile insurance covers $100,000/$300,000/$50,000 liability coverage – don’t worry, we can answer any questions you might have about this.
• Education Requirement: Minimum Education Requirement of High School Diploma/GED equivalent.

**Work Authorization: Candidates must be able to work in the U.S. without sponsorship**

Physical Demands: The physical demands described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job.

• May require lifting at times, up to 35 pounds. Lifting more than 35 pounds requires the use of a two person lift, mechanical lift, or assistive equipment.
• May require prolonged sitting and working at a computer for up to eight hours.
• May require frequent bending, stooping, and stretching.
• May require prolonged standing for up to eight hours.
• Must wear hearing and eye protection in required areas.
• Must have ability to see objects/persons at a distance.
• Must have ability to see close work such as typed or handwritten material.
• Must have ability to hear conversations in a quiet and a noisy environment.
• Must have ability to determine where a sound is coming from.
• Must have ability to hear differences among bells, buzzers, beeps, horns, etc.
• Must have ability to communicate through speech.
• Must have ability to drive and transport for service provision as needed.
• Must remain awake during working hours, if applicable.

Please note this job description is not designed to cover or contain an all-inclusive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Further, this job description does not imply a contract between employees and Imagine the Possibilities, Inc.

Imagine the Possibilities is an equal opportunity employer. All candidates will be considered without regard to race, color, gender, sexual orientation, national origin, disability status, or any other protected status.