Operations Manager
Posted on 5/3/2023
hims & hers

201-500 employees

Personal telehealth wellness
Company Overview
Hims and hers offers a modern approach to health and wellness. Their mission is to eliminate stigmas and make it easier for people to access care and treatment for the conditions that impact their daily lives.
Gilbert, AZ, USA
Experience Level
Desired Skills
Operations & Logistics
  • 5-7+ years of working experience in Fulfillment, or Distribution environment
  • 5+ years in a Supervisory/Management role
  • 2+ years of OHSHA safety experience
  • Bachelor's degree or equivalent work experience
  • Proven experience leading daily shift ops and order flow per plan
  • Proven experience leading technically complex projects
  • Demonstrated ability to effectively train and manage others
  • Demonstrated ability to work within WMS
  • Six Sigma/ Lean Principle experience
  • Proficient knowledge of personal computers and applications such as Microsoft Office (Word, Excel), Google Docs and Gmail, WMS/WCS systems
  • Excellent communications skills both verbal and written
  • Strong leadership, team building, organizational and interpersonal skills with proven ability to exercise accurate judgement and execute appropriate course of action
  • Provide leadership, guidance and training in all the Fulfillment Center functional areas. This could include shift planning and labor flow management, order handling, receiving, warehousing, cycle counting, fulfillment & shipping of pharmaceutical and over-the-counter products
  • Lead a team of area managers and other Fulfillment Center personnel creating an environment that encourages and fosters continuous improvement, providing clearly defined roles and responsibilities through mentorship and training
  • Demonstrate a deep knowledge of the capabilities and constraints of multiple interacting fulfillment systems
  • Collaborate with cross-functional partners to ensure your team has the tools and products they need when they need them to complete their responsibilities in the Fulfillment Center
  • Establish, and maintain coordination of, activities and information sharing with all internal Fulfillment Center departments, as well as external offices and partners
  • Responsible for creating and maintaining a safe work environment that's compliant with all applicable federal and state law regarding the storage of materials, Fulfillment Center safety and cleanliness (FDA, OSHA)
  • Expanding operations to multiple shifts to maximize throughput whilst maintaining culture through effective shift planning and daily WIP & labor management
  • Safeguard Fulfillment Center operations and content by establishing and monitoring security procedures and protocols
  • Implement and manage all Fulfillment Center inventory processes which include regular cycle counts, reconciliation, loss prevention and control
  • Implement and maintain all Quality Assurance/Control policies and procedures
  • Constantly seeks ways to improve efficiency, quality & cost control where applicable
  • Submit accurate and timely reports, attend meetings, and drive company OKRs and KPIs
  • Represent the company with integrity and professionalism
  • Perform other duties and projects as assigned