Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. We connect consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to sexual health, hair care, mental health, skincare, primary care, and more. 

With products and services available across all 50 states and Washington, D.C., Hims & Hers is on a mission to help the world feel great through the power of better health.  We believe how you feel in your body and mind transforms how you show up in life. That’s why we’re building a future where nothing stands in the way of harnessing this power. We normalize health & wellness challenges—and innovate on their solutions—to make feeling happy and healthy easy to achieve. No two people are the same, so we provide access to personalized care designed for results. At our core, our mission is deeply personal—because we too are customers. 

In January 2021, the company was listed on the NYSE and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visitforhims.com andforhers.com.

About the Role: 

As an Operations Manager, you will be responsible for overseeing and driving all Fulfillment Center operations and employees across multiple shifts.  You will be a part of the management team, and be a key stakeholder in building something from the ground up that has a tremendous impact as Hims/Hers grows. You will be based in our fulfillment center in Gilbert, Arizona and will report to the Director of Operations. 

You Will:

• Provide leadership, guidance and training in all the Fulfillment Center functional areas. This could include shift planning and labor flow management, order handling, receiving, warehousing, cycle counting, fulfillment & shipping of pharmaceutical and over-the-counter products
• Lead a team of area managers and other Fulfillment Center personnel creating an environment that encourages and fosters continuous improvement, providing clearly defined roles and responsibilities through mentorship and training
• Demonstrate a deep knowledge of the capabilities and constraints of multiple interacting fulfillment systems
• Collaborate with cross-functional partners to ensure your team has the tools and products they need when they need them to complete their responsibilities in the Fulfillment Center
• Establish, and maintain coordination of, activities and information sharing with all internal Fulfillment Center departments, as well as external offices and partners
• Responsible for creating and maintaining a safe work environment that’s compliant with all applicable federal and state law regarding the storage of materials, Fulfillment Center safety and cleanliness (FDA, OSHA)
• Expanding operations to multiple shifts to maximize throughput whilst maintaining culture through effective shift planning and daily WIP & labor management
• Safeguard Fulfillment Center operations and content by establishing and monitoring security procedures and protocols
• Implement and manage all Fulfillment Center inventory processes which include regular cycle counts, reconciliation, loss prevention and control
• Implement and maintain all Quality Assurance/Control policies and procedures
• Constantly seeks ways to improve efficiency, quality & cost control where applicable
• Submit accurate and timely reports, attend meetings, and drive company OKRs and KPIs
• Represent the company with integrity and professionalism
• Perform other duties and projects as assigned

You Have:

• 5-7+ years of working experience in Fulfillment, or Distribution environment
• 5+ years in a Supervisory/Management role
• 2+ years of OHSHA safety experience
• Bachelor’s degree or equivalent work experience
• Proven experience leading daily shift ops and order flow per plan
• Proven experience leading technically complex projects
• Demonstrated ability to effectively train and manage others
• Demonstrated ability to work within WMS
• Six Sigma/ Lean Principle experience 
• Proficient knowledge of personal computers and applications such as Microsoft Office (Word, Excel), Google Docs and Gmail, WMS/WCS systems
• Excellent communications skills both verbal and written
• Strong leadership, team building, organizational and interpersonal skills with proven ability to exercise accurate judgement and execute appropriate course of action

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.