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Account Manager
Confirmed live in the last 24 hours
Raleigh, NC, USA
Experience Level
Desired Skills
  • B2B Sales or Account Management experience
  • 3+ Years of total sales experience with some in Account Management or similar role
  • Documented success with client expansion. Ability to articulate metrics and data
  • Willingness to proactively approach customers and find renewal/expansion opportunities. Whatever it takes
  • Experience conducting your own quarterly business reviews and product demonstrations
  • Comfortable moving fast, multi-tasking, and keeping energy high
  • Outstanding verbal and written communication ability
  • Insanely detail-oriented and organized
  • Personality traits: positive, passionate, creative, smart, high-character
  • BA degree or higher
  • Ownership - Account Managers will own a “book of business” from post-sale handoff through renewal and expansion. You should know your clients like family and take care of them as such
  • Expansion - Healthy clients tend to expand: either through new user seats or upgrades to products and services. You will be responsible to guide them through this journey
  • Renewal - We are the best in the industry. Period. Our consistent 5-star reviews show it, and our renewal rate should as well. You will be responsible for renewing 100% of your clients
  • Presentation - You will be responsible for presentations, such as quarterly business reviews, high-level product demonstrations, and closing calls
  • Forecast - You will be expected to accurately forecast monthly and quarterly renewals and expansion opportunities with +/- 15% accuracy
  • Organize - You will need to manage multiple tasks simultaneously: client requests, demos, proposals, follow-ups, etc. It's imperative that you stay organized and nothing falls through the cracks
  • Systems - We're a tech company, so we provide you great technology to do your job. You will become a master of using systems like Salesforce, Outreach, ZoomInfo, and others
  • Getting Better Every Day - You will be provided excellent onboarding and training support but, even after this initial period, you should be open to continued coaching and constructive criticism
  • Thought Leadership - It's important for you to understand and to form a passion for our industry. We expect you to learn at every opportunity
  • Startup Mentality - You will need to embrace the entrepreneurial, grind-it-out mentality of building something new
Desired Qualifications
  • Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc
  • Experience with startups and entrepreneurial organizations
  • Experience working in CMMS or facility operations software
  • Documented success in working in a remote setting

51-200 employees

Workflow management platform