Responsibilities:

• Ownership – Account Managers will own a “book of business” from post-sale handoff through renewal and expansion. You should know your clients like family and take care of them as such.
• Expansion – Healthy clients tend to expand: either through new user seats or upgrades to products and services. You will be responsible to guide them through this journey.
• Renewal – We are the best in the industry. Period. Our consistent 5-star reviews show it, and our renewal rate should as well. You will be responsible for renewing 100% of your clients.
• Presentation – You will be responsible for presentations, such as quarterly business reviews, high-level product demonstrations, and closing calls.
• Forecast – You will be expected to accurately forecast monthly and quarterly renewals and expansion opportunities with +/- 15% accuracy.
• Organize – You will need to manage multiple tasks simultaneously: client requests, demos, proposals, follow-ups, etc. It’s imperative that you stay organized and nothing falls through the cracks.
• Systems – We’re a tech company, so we provide you great technology to do your job. You will become a master of using systems like Salesforce, Outreach, ZoomInfo, and others.
• Getting Better Every Day – You will be provided excellent onboarding and training support but, even after this initial period, you should be open to continued coaching and constructive criticism.
• Thought Leadership – It’s important for you to understand and to form a passion for our industry. We expect you to learn at every opportunity.
• Startup Mentality – You will need to embrace the entrepreneurial, grind-it-out mentality of building something new.

Requirements:

• B2B Sales or Account Management experience.
• 3+ Years of total sales experience with some in Account Management or similar role.
• Documented success with client expansion. Ability to articulate metrics and data.
• Willingness to proactively approach customers and find renewal/expansion opportunities. Whatever it takes.
• Experience conducting your own quarterly business reviews and product demonstrations.
• Comfortable moving fast, multi-tasking, and keeping energy high.
• Outstanding verbal and written communication ability.
• Insanely detail-oriented and organized.
• Personality traits: positive, passionate, creative, smart, high-character.
• BA degree or higher.

Nice-to-Haves:

• Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc.
• Experience with startups and entrepreneurial organizations.
• Experience working in CMMS or facility operations software.
• Documented success in working in a remote setting.