Professional Services Consultant
Practice +, Remote
Posted on 9/12/2023
Nextech Systems
United States
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Customer Success & Support
  • 3 years of experience in customer service industry
  • 3 years of experience training Physicians and physician office staff
  • 3-4 years of experience in Nextech products that includes either training or implementation of Practice+ or IntelleChart Pro
  • Minimum of two years implementing or training insurance billing
  • Excellent verbal & written communication skills
  • Strong critical thinking, decision making, influencing, and conflict resolution skills
  • Professional presence with an enthusiastic demeanor
  • Demonstrated ability to work independently in a matrix organization
  • Ability to Travel: 25%-50%
  • Provide consulting services that include client training, onboarding, and other essential product management
  • Identify areas of opportunity and risk in the customer business as it relates to the product solutions provided
  • Carry out responsibilities such as identifying problems, examining medical data, analyzing revenues, interviewing staff, and identifying ways of reducing costs and improving practice performance
  • Maintain a high-level of customer retention for consulting recurring services
  • Identify best practices for internal and external training
  • Review practice management products for supporting best practices documentation that is current and available for internal and client facing use
  • Consult with physician offices and identify key areas of software impact, including but not limited to revenue cycle management (RCM), marketing, scheduling and EMR workflows
  • Own project management responsibilities, including creating project artifact templates for charters, statements of work, change requests, plans, etc
  • Conduct internal training on physician practice workflow and standard operating practices to new customer-facing employees
  • Create and deliver presentation to clients, prospects and other industry related events as needed
  • Assist with on boarding and guidance of new Consultants
  • Travel to clients for specific consulting projects as needed not to be more than 50% of utilization
  • Maintain Outlook work calendar with all client meetings and other business meetings
  • Submit timecards, weekly overview and other updates to department initiatives and KPI's as requested
  • Maintain and update projects in salesforce
  • Create opportunities and other client related events in salesforce
  • Participate in meetings as needed for product education, product guild, team, best practices and others that may relate the supporting the position
  • Participate in national user conference
Desired Qualifications
  • 2+ years of experience as a Practice Office Manager
  • Previous physician practice consulting
  • Previous experience with creating and delivering PowerPoint presentations
  • Bachelors degree