Keyholder

Keyholder

Location:  Mission Viejo, CA 

Job Type: Full-time

Overall Keyholder Compensation Package: $23 - $26/hr+ Commission Opportunities (This is what you can expect to be paid in this role. The range considers factors such as years of relative experience, Skin Laundry tenure, cost of living/geographical area and clinic volume).

Mission Viejo Keyholder Compensation Package: Based on the above, an incoming Keyholder at Mission Viejo can expect to be brought in between $23-$24 + Commission Opportunities.

Schedule/Availability: Clinic Operating Hours (as posted on website *subject to change) including mall holiday extended hours and weekend availability.

Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed.

Physical Requirements & Environmental Conditions:

• This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time.
• Must have the ability to lift and carry inventory and move clinic equipment. Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs.
• Frequently talking and listening to clients in person and on phone.
• Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices.
• Specific vision abilities required by this job include close vision, depth perception, color vision, and ability to adjust focus.

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About This Exciting Role:

We are looking for a dynamic and inspirational individual to support the clinic team to ensure the efficient running of the Clinic. You will use your outstanding leadership and sales skills to lead by example and provide inspirational, authentic, and personalized client service to achieve all sales and client service targets. If you are an ambitious self-starter with previous retail experience, looking for leadership development and growth, then this is the perfect role for you and the first step towards a long term and fulfilling career. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Reports To: Clinic Manager

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Qualifications

· Proven retail experience, preferably within skincare and/or aesthetics

· The ability to provide inspirational, authentic and personalized customer service

· While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable

· Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable

· Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

· Previous experience with retail point-of-sale software, Zenoti experience is a plus!

Experience and Characteristics:

· Two (2) years of experience in Skin Care/Aesthetics or customer service preferred

· Prioritizes customer service and has exceptional communication skills

· Proficient in problem solving and finding creative solutions

· Must be able to create a comfortable atmosphere for clients and team members

· Attentive and a good listener

· Attention to detail in following company and safety protocol

· Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance

· Goal oriented and self-motivated to achieve and exceed company benchmarks for success

· Willing to learn and adapt to changes quickly

· Comfortable and respectful with conflict management with clients and team members

Responsibilities Include:

· Creating curated client experiences.

· Effectively introduce and promote customized, no-downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients.

· Educating clients on the importance of the skin care protocols.

· Celebrating the success of the results our clients experience.

· Championing Skin Laundry’s mission and values and how our services and products achieve these goals.

· Effectively coordinating, scheduling, and rescheduling recurring and future clients.

· Consistently seeking, obtaining, and converting new clients.

Supporting Store Operations Success

· Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business. Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.

· Strong communication skills, ability to multitask, and comfortability with computer/clinic systems.

· Establishes and maintains effective client retention processes. Establishes and maintains effective client retention processes.

· Understand and utilize company reports to leverage business and share insights on best practices for performance. Understand and utilize company reports to leverage business and share insights on best practices for performance.

Enhancing Skin Laundry Culture

· Partner with clinic team to provide people-oriented, enjoyable & comfortable workplace of belonging.

· Respect and support all team members individuality & provide an inclusive environment. Respect and support all team members individuality & provide an inclusive environment.

· Understand opportunities and support the team to meet personal & clinic goals.

· Maintain organizational relationships.

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