Full-Time

Network Operations Center Technician

Confirmed live in the last 24 hours

Levio

Levio

1,001-5,000 employees

Provides digital transformation technology solutions

Consulting
Social Impact
Financial Services
Education

Entry

Remote in Canada

Required Skills
TCP/IP
Communications
Linux/Unix
Requirements
  • Bachelor's degree in Information Technology, Computer Science or equivalent
  • Basic understanding of networking concepts, protocols and technologies (e.g. TCP/IP, DNS, DHCP, routing, switching)
  • Familiarity with network monitoring tools and software
  • Knowledge of operating systems (e.g. Windows, Linux) and network devices (e.g. routers, switches, firewalls)
  • Strong analytical and problem-solving skills
  • Effective verbal and written communication skills
  • Ability to communicate technical information clearly and concisely to non-technical stakeholders
  • Ability to work collaboratively in a team environment
  • Willingness to learn and help other team members
  • Strong time management skills and ability to prioritize tasks effectively
Responsibilities
  • Monitoring network systems and infrastructure
  • Providing first-level technical support and rapid resolution of incidents and problems
  • Working as part of a team to maintain the health and performance of network operations
  • Monitoring network systems, servers, and applications using monitoring tools
  • Tracking key performance indicators and identifying potential problems before they impact services
  • Responding to alerts and incidents in a timely manner
  • Investigating and diagnosing incidents, including network outages and performance problems
  • Providing first-level troubleshooting and technical support for network-related problems
  • Escalating complex problems to higher level technicians for further investigation and resolution
  • Maintaining accurate and detailed records of incidents, troubleshooting steps, and resolutions
  • Updating logs and reports to track incident resolution and network performance
  • Communicating with other IT teams and stakeholders to provide updates on incident status and resolution
  • Participating in regular audits of network systems and processes
  • Identifying process improvement opportunities and contributing to ongoing initiatives
  • Keeping abreast of industry trends and best practices in network operations

Levio specializes in delivering technology solutions for digital transformation, offering expertise in software engineering, development, modernization, and maintenance of applications, as well as integration of systems. The company leverages methodologies such as agile, programming languages, business rules management systems, database design, testing practices, DevOps, and cloud infrastructure to drive business growth and improve operational efficiency.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Québec City, Canada

Founded

2014

Growth & Insights
Headcount

6 month growth

7%

1 year growth

10%

2 year growth

18%