Position Summary

The Operations Manager is responsible for overseeing the efficient processing and administration of insurance policies. The role manages the team of policy processing professionals, ensures compliance with regulatory guidelines, and resolves any discrepancies or issues that arise during the policy processing cycle. They collaborate with various teams to identify data trends, improve efficiency, mitigate risks, streamline processes, and enhance customer experience.

What will your job entail?

Responsibilities:

• Management and Oversight: Manage the policy processing department to ensure efficient and accurate processing of insurance policies in line with company and regulatory standards.
• Staff Supervision: Provide guidance to policy processing staff, including training, performance evaluations, and resolving processing issues or discrepancies.
• Policy Issuance: Ensure the timely issuance of insurance policies by verifying applications, underwriting criteria, and documentation.
• Quality Control: Implement quality control measures to maintain the accuracy and completeness of policy documents and ensure compliance with underwriting guidelines.
• Process Improvement: Identify and implement opportunities for process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Regulatory Compliance: Stay updated on insurance regulations and industry standards, ensuring policy processing activities comply with all requirements.
• Customer Service: Address customer inquiries and issues related to policy processing, collaborating with customer service and claims departments to ensure a positive customer experience.
• Data Management: Manage and maintain accurate and secure policy data and records, both electronic and physical.
• Performance Analysis: Generate and analyze reports on policy processing metrics to monitor department performance and identify improvement areas.
• Cross-Departmental Collaboration: Work with underwriting, claims, sales, and IT teams to streamline processes, resolve issues, and align with company objectives.
• Staff Development: Provide training and development opportunities for staff to enhance their understanding of insurance products, policies, and procedures.
• Audit Assistance: Assist with internal and external audits of policy processing activities, providing necessary documentation and responses to inquiries.

Work Experience:

• Minimum of 6 years of experience in Insurance Business Operations or Claims Policy Processing with 3 years of experience as supervisor or lead is preferred.

Education:

• Bachelor’s degree required, Master’s degree preferred; Business Operations, Sales, Business Administration preferred. Any other related discipline or commensurate work experience considered.

Licenses & Certifications:

• Preferred: Certified Insurance Service Representative (CISR)

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $81,400.00 - $106,837.00 annually.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected]

The above is intended to describe this job’s general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.