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GENERAL FUNCTION:

The Digital Product Owner will be responsible for: 1) collaborating with design, technology, and analytics partners to manage new features from ideation through production release in Agile development, 2) ensuring key metrics are being met, and 3) pushing boundaries to introduce new and innovative digital solutions to build trust and exceed customer expectations. Will work closely with line of business partners to understand business goals and objectives and ensure our efforts are adding business and customer value.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Driving the strategy and roadmap to improve your digital product experiences across mobile apps and browser.
• Collaborating with Agile Scrum team on all new feature development, including building backlog, contributing to/reviewing/approving user stories, sprint support, and QA testing; including participating in agile team ceremonies such as sprint reviews/demos.
• Engaging with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions.
• Partnering with design and user experience colleagues to ensure an intuitive customer-research led UX/UI that meets customer needs.
• Working with cross-functional teams to get buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and related functions.
• Track and monitor key performance indicators.
• Establish annual goals and objectives for products.
• Provide transparency and ongoing communications with line of business partners/key stakeholders.
• Maintain and provide product information to Servicing partners for contact center training documentation.
• Actively monitor industry trends; participate in industry forums, professional associations, conferences, etc.

SUPERVISORY RESPONSIBILITIES: Provides employees timely, candid and constructive performance feedback, develops employees to their fullest potential by providing challenging opportunities, develops the appropriate talent pool to ensure adequate bench strength and succession planning, and recognizes and rewards employees for accomplishments
 

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor’s Degree or equivalent experience required.
• 5-7 years of related experience.
• Demonstrated success in strategic development and program execution with Consumer and Business banking digital products such as: Money Movement, Online Bill Payment, Transfers, Payments, Credit/Debit Card Self Service features, Authentication, and Alerts.
• Solid digital product management background.
• Experience working in Agile development preferred.
• Ability to have fun and a willingness to try new things and challenge the status quo.
• Effortlessly collaborative with strong intellectual curiosity and creative problem solving.
• Strong analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions.
• Ability to self-motivate and work well independently and with different teams.
• Strong presence with ability to interact with and influence all levels of the organization.

At Fifth Third Bank, we understand the importance of rewarding our employees for their hard work and dedication, therefore, our Total Rewards offering includes a differentiated compensation package and comprehensive benefits. 

Benefits:

Our benefits programs are designed to support the health, happiness, and financial well-being of our employees and their families.  Your benefits will include access to comprehensive medical, dental, and vision coverage, a 401(k) plan and employee stock purchase plan that both offer a generous employer match, flexible paid time off, comprehensive leave programs, and unique benefits to support your overall mental and physical wellness. For additional details, please contact your recruiter.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the US. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Digital Product Owner, Capital MarketsTotal Base Pay Range 78,300.00 - 157,000.00 USD AnnualLOCATION -- Cincinnati, Ohio 45202

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.