Senior IT Systems Engineer

About the team:

Klaviyo’s global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo’s continued scalability and sustainable employee growth in a rapidly evolving environment.

The IT Systems team is primarily responsible for SaaS systems administration and end-to-end lifecycle management, building automation, and engineering solutions for both other internal teams and the business. The IT Systems team is highly collaborative, working closely with the IT Searchbar team — our end-user support team — as well as with our Security, Risk, and Trust teams and the broader Engineering department. 

About the role:

As a Senior IT Systems Engineer on the IT Systems team, you will play a key role in the design, implementation, and maintenance of our enterprise SaaS systems. You will participate in projects that range from SSO/SCIM implementations to complex multi-tool integrations and automations, with a focus on scalability and efficiency. You'll work closely with operations, engineering, and the IT Searchbar team to ensure seamless system performance and assist with technical escalations for system-related issues. 

How you’ll have an impact

• You’ll mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo. 
• Both give and receive meaningful feedback focusing on empathy, curiosity, and investment in growth.
• Establish team standards, implement frameworks for intake and prioritization of projects and tasks, and establish and monitor objectives and key results (OKRs).
• Partner with the stakeholders to build, maintain, and improve tooling/infrastructure and documentation that helps meet the business needs for today and the future.
• Collaborate with IT and internal teams to automate and improve workflows, implement and enhance escalation processes, and drive IT initiatives.
• Implement new processes, and evaluate and improve existing processes.

Requirements:

• 3+ years of experience leading systems administrator teams or equivalent.
• You have experience defining problem statements, managing technical projects, collaborating with stakeholders, and delivering impactful results.
• You’re familiar with a wide range of IT systems, including enterprise device management, secure identity, and endpoint security.
• You have experience deploying and managing macOS and iOS devices and building configuration profiles and policies.
• You’re interested in automating workflows and repetitive tasks.
• You have experience in IdP configuration, management, and maintenance. Experience with Okta or Azure is a plus.
• You value clean, concise controls and easily editable security functionality within tools.
• You have a basic understanding of vendor management and IT budget management.
• You have a baseline level of experience with scripting using Bash, Powershell, or Python. Python is preferred, and any AWS Lambda function experience is a plus.

Nice to have

• You’ve worked with Workato, Okta, Okta Workflows or other similar SSO and automation solutions. 
• The candidate has baseline experience working with enterprise-scale networking topics, which includes routing, DNS, and building and maintaining multiple global office networks and VPNs. 
• You have experience as a systems administrator or systems engineer in a fast-paced and high-growth IT environment. 
• Ability to build applications and tools that provide and/or use APIs to transfer data.
• Experience with VPC, EC2, Security Groups, ACLs, IAM in AWS and GCP.

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