Full-Time
Lead Technical Support Engineer
Confirmed live in the last 24 hours
Flawless
201-500 employees
AI-driven visual translation for films
Senior
London, UK
Hybrid working environment.
You match the following Flawless's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent work experience
- Proven working experience in a senior support role
- Strong technical knowledge and hands-on experience with computer networks, network administration, and network installation
- Experience in tier one support, including troubleshooting and resolving a wide variety IT issues
- Excellent problem-solving and analytical skills
- Strong leadership and decision-making skills
- Excellent written and verbal communication skills
- Ability to manage a team and work under pressure
- Certifications in relevant IT fields are an advantage
- Entertainment and Media industry experience an advantage but not necessary
- Experience with managing a medium-sized environment featuring a hybrid of Windows and macOS.
- Plan, organise, control, and evaluate IT operations and projects
- Monitor and analyse system and service performance metrics
- Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
- Design, develop, implement, and coordinate systems, policies, and procedures
- Ensure security of data, network access, and backup systems
- Act in alignment with user needs and system functionality to contribute to organisational policy
- Identify problematic areas and implement strategic solutions in a timely manner
- Audit internal systems, services for security and effectiveness
- Preserve assets, information security, and control structures
- Handle annual budget and ensure cost-effectiveness
- Provide first-line support to end-users facing issues with hardware, software, networking, and other computer-related technologies
- Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to higher-level staff
- Log all help desk interactions and guide users through problem-solving processes
- Install, modify, and repair computer hardware and software
- Run diagnostic programs to resolve problems
- Gain feedback from colleagues and external users about the services provided by the department
- Advantageous to have advanced working knowledge of some of the following: the implementation and administration of Linux (Rocky, CentOS, Ubuntu, AWS), Crowdstrike, AWS, Azure, GCP, Google Workspace, Unifi Networks, Atlassian suite, M365, Okta, EntraID, InTune
Flawless AI specializes in visual translation technology for the TV and film industry. Their main product, TrueSync, uses artificial intelligence to translate foreign language films into the native language of viewers while maintaining accurate lip-sync and photorealism. This ensures that the original performances of actors are preserved, creating an authentic viewing experience. Flawless AI differentiates itself from competitors by focusing on seamless visual translation that allows filmmakers and content owners to reach global audiences without losing the essence of their work. The company's goal is to enhance the global distribution of films and TV shows, making them accessible to diverse audiences while preserving the original artistic intent.
Company Size
201-500
Company Stage
Seed
Total Funding
$1.7M
Headquarters
London, United Kingdom
Founded
2018
Simplify's Take
What believers are saying
- Growing demand for AI localization tools as global streaming platforms expand content libraries.
- Partnership opportunities with major streaming services investing in AI for content delivery.
- Increased focus on AI ethics could position Flawless as a leader in responsible AI use.
What critics are saying
- Competition from generative AI companies like Colossyan threatens Flawless's market share.
- Rapid AI development in the UK may lead to market saturation and increased competition.
- Stricter regulations from the Bletchley Declaration could impact Flawless's innovation capabilities.
What makes Flawless unique
- TrueSync offers AI-driven lip-syncing for multilingual film visualizations, preserving original performances.
- Flawless AI targets filmmakers seeking global distribution without losing artistic integrity.
- The company provides a unique solution for seamless visual translation in the film industry.
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Benefits
Hybrid Work Options
Stock Options
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 1%2 year growth
↑ 2%Globally, the UK ranks third in terms of the number of AI companies and private capital investment in AI. It accounts for around half of all AI private capital investment in Europe. Every year, hundreds of new AI companies are established in the kingdom, which further contributes to the growth of the industry.The AI sector employs over 50,000 people and contributes more than £3.7B to the UK economy annually. Projections suggest that by 2035, the UK’s AI market’s contribution could rise to over £550B.The UK also hosted the world’s first AI Safety Summit last year. It brought together industry experts, academia, and civil society from the EU and 28 leading AI nations to agree on the Bletchley Declaration–a commitment to mitigate the risks associated with advanced AI.One subset of AI currently making waves is the generative AI. Using machine-learning algorithms to create new content, it does tasks such as content creation, artwork production, code debugging, and many more
My interest is piqued when someone tells me that the most significant disruption in the film industry in 100 years is happening. And it's all thanks to generative AI.Generative Al is a sub-field of machine learning, most prominently used in text-to-speech and text-to-design software. For example, ChatGPT writes text like a human — unless you're trying to write accurately about economics and finance. Dail E creates art from text.But Generative AI is also transforming film and video. For example, in Berlin, Colossyan helps companies make corporate videos, using AI and machine learning to generate real-life actors to create hyper-realistic, synthetic videos in minutes by inserting a script.And now it's hit Hollywood.Scott Mann is the co-CEO and founder of the neural network lab Flawless. He is a seasoned Hollywood Director and Producer, working with A-list talent on films such as "Heist", "Final Score" and "The Tournament", directing actors like Robert De Niro, Pierce Brosnan, Robert Carlyle, Kate Bosworth, Jeffrey Dean Morgan, and Bruce Willis.As a director, Mann saw a problem with the visuals of films dubbed into other languages:"I had written a script with the actors, directed it, edited it, adjusted it and been so careful with not just the words, but the nuance of the sound of a word or the inflexion in what's implied or, the detail of expression