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Customer Support Advisor
Updated on 3/29/2023
Toronto, ON, Canada
Experience Level
Desired Skills
  • University degree
  • You must have at least 1 year of experience in a customer support/service/success role, within a tech company
  • Exceptional written and verbal communication skills
  • A natural problem solver
  • Highly motivated and team oriented
  • Organized with exceptional follow through
  • Understanding and passion of product management, agile and software development practices a major plus
  • Join at the golden startup age - established stability of a Unicorn with space for individual impact
  • You'll enjoy an exciting team atmosphere, building a whole new category of software
  • You can help change the way that products are built all over the world
  • We iterate quickly, and decisions are fast. You'll have a voice in what we do and see the impact of your work
  • We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets
  • We are recognized as one of the hottest tech startups on the market today, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on and are regularly recognized for our company culture
  • Deliver exceptional customer experience by going above and beyond to support our customers
  • Support our customers across multiple channels, including calls, video calls, emails and chat
  • Focus on customer satisfaction while providing them with timely answers and regular issue updates
  • Regularly review our Help Center articles making sure that their content is up to date and relevant
  • Conduct various administrative tasks, such as account provisioning, discount management or editing customer account settings
  • Strategically avoid future customer issues by continuously educating them
  • Communicate closely with the product team and effectively share valuable customer feedback
  • Maximize the customer value by assessing their platform settings and helping them customize it to fulfil their desired business outcomes
  • Continuously educate yourself in the area of product management and maintain an exceptional product knowledge and strong understanding of Productboard's product

201-500 employees