NOC Technical Manager

T-Rex Solutions is seeking a results-driven NOC Technical Manager to support our U.S. Customs and Border Protection (CBP) Network Operations Center (NOC). The program objective is to provide ongoing support for CBP’s NOC and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology.  These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP’s nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. This is a 24x7x365 operation with work performed on-site in Ashburn, VA.

Responsibilities:

• Provide oversight and guidance to the team of technical professionals responsible for supporting Network infrastructure operations. 
• Provide support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements and orders.
• Provide in-depth operational analysis of the CBP Network and recommendations for IT alternatives in support of strategic modernization efforts. 
• Responsible for the management of network performance and end-to-end service quality for the CBP Network infrastructure. 
• Responsible for the review and analysis of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SOPs. 
• Lead and participate in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services. 
• Provide support to end users, operations personnel, and Government program managers.
• Monitor and respond to hardware, software, and network problems.
• Provide the routine testing and analysis of all elements of the network facilities.
• Troubleshoot network systems when necessary and makes improvements to the network.
• Provide and support tools enhancements. Perform software and security patching.

Requirements:

• Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
• A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises. 
• Relevant certifications such as ITIL v3, CCNA, CCNP, CCIE 
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers). 
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications. 
• Showcase leadership abilities by managing projects and teams. 
• Be proficient in project management and have knowledge of security and compliance issues. 
• US citizenship required
• Ability to obtain and maintain a CBP public trust clearance

Desired Skills:

• Experience directly supporting DHS, CBP or ICE Network Operations
• Active CBP clearance, or DOD Secret clearance or higher

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

In compliance with pay transparency guidelines, the annual base salary range for this position is $110,000 - $160,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.