Client Solutions Manager

WHAT YOU'LL DO

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Client Solutions
• Understand Client Needs: Assess client business goals and advertising requirements to deliver tailored solutions and strategic recommendations.
• Insights & Reporting: Analyze campaign performance data and translate it into clear, actionable insights. Present results back to clients to demonstrate impact and the value of data strategy.
• Issue Resolution & Measurement: Troubleshoot and resolve campaign, audience, and measurement issues, including discrepancies, ensuring smooth and accurate delivery.
• Campaign Execution & Product Expertise: Collaborate with cross-functional teams to ensure campaigns are executed effectively, optimized for performance, and aligned with Samba’s data, audience, and measurement solutions.
• Client Relationships & Growth: Build strong client partnerships through consistent engagement, managing requests with accuracy and timeliness, and driving renewals, expansions, and satisfaction.
• Partner Growth & Enablement: Deliver training, workshops, and regular reviews to build partner capabilities, identify growth opportunities, and ensure alignment with business objectives.
• Strategic Engagement: Lead quarterly business reviews and partner meetings, driving alignment on strategy, performance, and actionable insights.
• Training & Best Practices: Develop resources, best-practice guides, and training programs, and act as a point of escalation to enable both clients and internal teams.
• Financial Reconciliation: Manage Salesforce reconciliation for programmatic audience and partner usage reporting.


Audience Activation & Campaign Support
• Audience Strategy & Activation: Develop and deploy audience segments for agencies, brands, and partners, recommending optimal targeting strategies aligned with campaign goals. Based on a strong understanding of client media plans, provide strategic audience and measurement recommendations to ensure campaigns deliver measurable success.
• Campaign Execution & Optimization: Configure, monitor, and optimise campaigns to deliver performance outcomes, while identifying cross-sell and upsell opportunities.
• Client Support & Guidance: Provide strategic guidance on planning and targeting during pre- and post-sales, and lead troubleshooting with traders/agencies to resolve delivery or data issues promptly.
• Operational Improvements: Identify and address process inefficiencies to enhance workflow, team productivity, and client delivery.

WHO YOU ARE

• You hold a Bachelor's Degree and possess 5+ years of programmatic advertising experience, with a proven track record of growing accounts and establishing strong client relationships.
• Meticulous attention to detail is essential.
• You bring strong programmatic expertise and are confident working with a range of ad-tech vendors, including DSPs, SSPs, DMPs, ad servers, and ad-verification platforms.
• You have solid experience in Excel, including pivot tables and chart-making.
• You are a master of time management, able to prioritise multiple tasks and meet deadlines in a fast-paced startup environment.
• Your interpersonal and problem-solving skills are top-notch, and you can manage even the most difficult client conversations.
• This role is for a hands-on expert who is passionate about ad tech and ready to take on a challenge. If you are a self-starter who loves learning and teaching new technology, we want to talk to you.