Director of AI Engineering

Parachute Health, an order management platform for home medical equipment providers, has appointed Heather Yi as Vice President of Customer Success. Yi joins from Brightree, where she spent nearly 16 years leading teams focused on software adoption and workflow optimisation. In her new role, Yi will help HME provider accounts expand platform usage, improve operational workflows and grow their businesses. She will oversee Parachute's expanding customer success team as the company invests in its provider network. Yi brings over 20 years of HME industry experience, having worked in patient-facing operations, billing and accounts receivable on the provider side before her tenure at Brightree. Parachute's platform connects HME providers, clinicians, health plans and patients, replacing manual ordering processes with digital infrastructure.

Nymbl launches Parachute Health Integration to automate order intake and accelerate patient fulfillment. Nymbl Systems Apr 14, 2026, 10:00 ET Nymbl's new integration with Parachute Health eliminates manual order entry and streamlines intake workflows, helping providers move faster from referral to fulfillment. DUBLIN, Ohio, April 14, 2026 /PRNewswire-PRWeb/ - Nymbl announced a new integration with Parachute Health, the leading ePrescribing and order management platform, enabling HME, CRT, and O&P providers to automatically import and manage Parachute Health orders directly within Nymbl. The integration eliminates manual order re-entry, reduces documentation errors, and accelerates patient fulfillment workflows. As hospitals, referral sources, and ordering clinicians increasingly adopt Parachute Health for electronic ordering, providers have been forced to manually transcribe order data into their practice management systems, a process that creates bottlenecks, increases error rates, and slows patient care delivery. With Parachute Health reporting a 98% clean order rate and median order submission times of 2-5 minutes, the value of automation compounds at scale. Nymbl's integration automatically imports accepted Parachute Health orders into a dedicated intake queue, maps provider, product, and documentation data, and creates prescriptions within existing Nymbl workflows. The integration also supports bi-directional commenting, fulfillment status updates that sync back to Parachute Health, and document ingestion including post-order events. "This integration reflects what our customers have been asking for," said Josh Lau, Founder and CEO of Nymbl. "Providers shouldn't have to choose between accepting Parachute Health orders and running an efficient operation. Now they can do both, in one system, without the manual work." "We're looking forward to better supporting our customers who rely on Nymbl to manage their business," shared Rob Boeye, EVP and HME Commercial Leader at Parachute Health. "Nymbl's focus on simplifying operations and empowering teams aligns with our mission at Parachute, so this integration is a perfect way to support both of those goals while ensuring patients receive what they need." Chris Keefe, Chief Product Officer at Nymbl, added, "We designed this integration to fit seamlessly into the workflows our customers already use. Orders come in, patients are matched, prescriptions are created, and fulfillment status flows back to Parachute Health automatically. It's the kind of integration that turns hours of manual work into minutes." The Parachute Health integration is part of Nymbl's 2026 product roadmap and is available to customers beginning in Q2 2026. To learn more, join its upcoming webinar on Wednesday, April 22 at 12pm ET, "Modernizing Referral Intake: See the Nymbl + Parachute Health Integration Live." Register at www.info.nymblsystems.com/webinar-registration-parachute-health-integration. About Nymbl Nymbl is a modern software platform designed for Orthotics & Prosthetics (O&P) and Complex Rehabilitation Technology (CRT) providers. By combining intelligent automation, flexible integrations, and data-driven insights, Nymbl helps practices reduce administrative burden, improve operational performance, and deliver better outcomes for patients. For more information, visit www.nymblsystems.com. About Parachute Health Parachute Health is the order management system for home medical equipment, connecting HME providers with the largest referral network in the country to process orders efficiently and close held revenue. By replacing fragmented manual workflows with digital infrastructure, Parachute helps providers defend their margins, recover revenue, and grow their business. For more information, visit www.parachutehealth.com. Media Contact SOURCE Nymbl Systems