Full-Time

CX Reporting & Fraud Operations Coordinator

tarte cosmetics

tarte cosmetics

Makeup and skincare brand

Compensation Overview

$66.3k - $66.5k/yr

New York, NY, USA

Hybrid

Hybrid work arrangement in New York.

Category
Data & Analytics (1)
Required Skills
CRM
Quality Assurance (QA)
Data Analysis
Excel/Numbers/Sheets
Requirements
  • At least 2 years of experience in data analysis, fraud operations, or a closely related field.
  • Strong proficiency in Excel or Google Sheets.
  • Ability to pull, synthesize, and validate data across multiple platforms.
  • Meticulous attention to detail and ability to manage discrepancies through resolution.
  • Ability to present data findings clearly to non-technical audiences.
  • Strong organization skills and ability to manage multiple recurring workstreams simultaneously.
  • Self-direction, strong follow-through, and proactive risk identification and insight generation.
Responsibilities
  • Own data integrity across all customer experience reporting, including understanding how customer experience metrics are defined, calculated, and sourced across platforms.
  • Monitor customer experience, fraud prevention, and eCommerce platforms for anomalies, inconsistencies, or shifts; investigate and escalate discrepancies with supporting context.
  • Maintain customer experience performance reporting, including contact volume, customer satisfaction, response time, resolution rate, and channel-level metrics; manage data pulls and AI-automated entry with accountability for accuracy and timely distribution.
  • Prepare monthly, quarterly, year-end, and ad hoc customer experience meeting decks and reporting summaries, ensuring data accuracy, deck structure, and timely delivery.
  • Support cross-functional Site, Product, Operations, Fulfillment, and Quality Assurance teams with data-driven insights and reporting.
  • Compile weekly meeting-preparation data, including week-over-week and year-over-year performance comparisons and key performance indicator summaries across direct-to-consumer channels and platforms.
  • Update the monthly chargeback details document for all direct-to-consumer channels.
  • Partner with the Senior Manager to deliver data supporting operational decisions, including agent productivity, training effectiveness, and quality assurance trends; respond to data needs, reporting-frequency changes, and ad hoc requests.
  • Monitor fraud performance through the fraud prevention platform, focusing on exception handling, emerging-pattern identification, and performance reporting; promptly flag unusual shifts to the Executive Director.
  • Manage fraud-related customer escalations, including chargeback review support and disputed-transaction analysis across direct-to-consumer channels.
  • Handle recurring data-pull requests from quality assurance and product teams, including complaint data by stock-keeping unit, return-reason analysis, and product-level feedback.
  • Analyze customer feedback data to identify recurring themes, service gaps, and improvement opportunities; support Voice of Customer reporting.
  • Maintain documentation on fraud policies, decision logic, and escalation procedures.
  • Collaborate cross-functionally with finance, eCommerce, product, and logistics teams on data and fraud-related initiatives.
Desired Qualifications
  • Experience with fraud prevention platforms.
  • Customer relationship management platform experience.
  • Customer experience or direct-to-consumer eCommerce background.
  • Beauty or retail industry experience.
  • Familiarity with helpdesk or customer experience platforms.

Operating as a consumer makeup and skincare brand, tarte cosmetics focuses on its stated market and service model. It develops and markets cosmetics sold through its own ecommerce channels and retail partners. Product development, creative, digital commerce, marketing, supply chain, wholesale, and customer teams bring collections to market. Work includes formulation and product, brand and content, ecommerce, retail partnerships, operations, technology, and finance. The profile is tarte cosmetics and not every third-party retailer carrying the products.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

2000

Simplify Jobs

Simplify's Take

What believers are saying

  • June 2026 Creaseless Creamy Concealer and Shape Tape Stick deepen the hero lineup.
  • Dunkin’s June 2025 Guava Girl Summer launched through Ulta, tarte.com, and TikTok Shop.
  • Kellie Crowther’s 2026 unedited video drove $161,397 sales and ranked Tarte top-eight in skincare.

What critics are saying

  • February 2026 Bora Bora backlash keeps Tarte exposed to creator-culture blowups.
  • Tarte’s racism and insensitive-post history keeps reputational damage one viral mistake away.
  • If influencer trust collapses, Tarte loses its cheapest growth engine and brand identity.

What makes tarte cosmetics unique

  • Maureen Kelly turned Shape Tape into a durable concealer franchise since 2010s.
  • Tarte uses unpaid influencer trips and local creators for fast, organic reach.
  • Dunkin’s June 2025 collab shows Tarte weaponizes pop-culture partnerships into retail velocity.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Wellness Program

Paid Vacation

Paid Holidays

Hybrid Work Options

Employee Discounts

Company News

Affitok
Jun 24th, 2026
"i don't know why everyone cuts the videos" + The $803,000 Anti-Foundation Spark.

"i don't know why everyone cuts the videos" + The $803,000 Anti-Foundation Spark. i don't know why everyone that shows this product cuts the videos Creator @kelliecrowther triggered an inflection point by challenging beauty industry standards with unedited footage. Her video, which garnered $161,397 in sales, proved the product's efficacy in real-time without filters. This transparency-first strategy catapulted Tarte to the top 8 in the Skincare category within 28 days. tarte summer skin essentials - CC color-correcting tinted serum + creaseless SPF 30 mineral setting powder · Price: $79.00 · Launch date: 2026.6.1 · Commission: 0% Period: 2025-12-27 ~ 2026-06-24 Units sold

Lockwood Broadcast Group
Jun 1st, 2026
Tariff litigation expands as federal court weighs next move.

Tariff litigation expands as federal court weighs next move. (The Center Square) - Two new businesses have sued to block President Donald Trump's 10% tariffs, even as a federal appeals court considers whether to lift an injunction already protecting two small businesses and the State of Washington from paying them. The government disclosed the new lawsuits Monday in its reply brief, arguing that additional importers are waiting to file until the court decides whether to stay the underlying ruling. Cleaner's Supply Inc., a New York cleaning supply company, sued May 25, and Tarte Cosmetics, a U.S. cosmetics company, sued May 29. Both seek relief from the same tariffs a federal trade court struck down last month. The Court of International Trade ruled 2-1 on May 7 that Trump used improper economic benchmarks to justify tariffs imposed under Section 122 of the Trade Act of 1974 and permanently enjoined their application to spice importer Burlap & Barrel, toy company Basic Fun, and the State of Washington. The Federal Circuit entered an administrative stay on May 12, temporarily freezing the injunction while it considers whether to grant a full stay pending appeal. The Yale Budget Lab, a nonpartisan research center, has estimated the tariffs could cost the average U.S. household $600 to $800 annually. The Section 122 tariffs are Trump's second attempt to impose broad import duties after the Supreme Court ruled 6-3 in February that his earlier tariffs under the International Emergency Economic Powers Act exceeded his authority. Trump signed the Section 122 proclamation hours after that ruling. A lower court has now struck down the Section 122 tariffs as well, although that ruling remains under appeal, and the administration has argued the duties are necessary to stabilize U.S. trade policy during a transition to new tariff measures expected this summer. In its reply brief, the government argued the plaintiffs cannot agree on a single alternative interpretation of the statute and said the presidential proclamation relied on multiple economic measures beyond the trade deficit. It also contended the plaintiffs' position is internally inconsistent - arguing that if they expect to lose, they are not harmed by a stay, but if they expect to win, they may be unable to recover losses if the government prevails. Burlap & Barrel and Basic Fun argued in a filing last week that the harm from the tariffs extends beyond direct payments. The New York spice importer says it has paused hiring, scaled back shipments and delayed new product development. The Florida toy company says reduced margins could push it toward breaching loan covenants, potentially triggering costly renegotiations. Both argue those harms cannot be remedied by a later refund. Tarte Cosmetics raised similar concerns in its complaint, noting that "the availability and scope of refunds absent judicial relief remains uncertain." A coalition of 14 states led by Oregon argued the government's interpretation is fundamentally flawed, contending the term "balance-of-payments deficits" referred specifically to pressures on U.S. gold reserves under the fixed exchange-rate system that ended in 1973. The states also pointed to prior litigation in which the government described trade deficits as "conceptually distinct from balance-of-payments deficits," a position they say contradicts its current argument. Advancing American Freedom, a conservative group founded by former Vice President Mike Pence, filed the only outside brief in the case supporting the plaintiffs. "No president should be able to exercise powers reserved to Congress on a whim," AAF General Counsel J. Marc Wheat said. The government also received an administrative notice Monday, warning it had failed to file a required document, cautioning the omission could result in dismissal. It filed the document hours later. With the briefing now complete, the Federal Circuit can rule at any time. The administrative stay keeping the tariffs in place for all plaintiffs remains in effect. The Section 122 tariffs are set to expire July 24. Locations. Currently in Knoxville

Nation's Restaurant News
Jul 15th, 2025
Baskin-Robbins joins a growing list of restaurant chains selling lip balm

Last month, Dunkin', which like Baskin-Robbins is owned by Atlanta-based Inspire Brands, partnered with Tarte Cosmetics to launch a "Guava Girl Summer" line intended to promote Dunkin's Refreshers drinks, specifically its Pink Spritz Refresher made with guava, orange, and passion fruit flavors that was launched in May.

Typrod
Jun 26th, 2025
Sabrina Carpenter's "Strawberry Jelly" Lips Are So Cute

Dunkin' also recently collaborated with Tarte on a shiny, summery collection, and their Maracuja Juicy Lip Tint in Ice Pop and Maracuja Juicy Melt Mask could have a similar effect.

CelebSecrets
Jun 17th, 2025
Tarte Cosmetics Took Over SI Swimsuit Runway Weekend at Miami Swim Week - And We Were There For the Glam of It All (Exclusive)

From May 30 to June 1, Miami's iconic W Hotel South Beach became a hotbed of sun, swimsuits, and supermodel-level glam, with Tarte stepping in as the official beauty partner for the 2025 SI Swimsuit Runway Show - and trust, they understood the assignment.