Advanced Field Service Engineer

Overview

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multiomics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. 

For more information, please visit www.bruker.com.

We are currently looking for a Field Service Engineer (m/f/d) to provide onsite support to our Service Team in the UK. You will be part of the EMEA service team, who provide support for wide range of our tools.The position is home-based in the UK. It involves frequent travel domestically and internationally on short notice.

Responsibilities

Working as a member of the Service Team involved in the installation, maintenance, service and technical support of our range of instrumentation, duties will include:

• familiarisation with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
• liaise with customers and colleagues in the site planning process prior to installation
• inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
• carry out breakdown and planned maintenance at customers’ sites (may include 24/7 callout)
• provide technical support and assistance to customers and to colleagues, either directly or by remote diagnosis
• carry out procedures necessary to validate systems to certifiable standards
• provide of technical input to the sales team in non-routine sales cases
• frequent travel within the UK, Ireland and occasionally abroad is an essential part of the job.

Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.

Duties will be carried out mainly in the UK and Ireland, with an occasional requirement to provide field service support on customers’ premises abroad or at the factory.

The position reports to the UK Service Manager, who will agree expectations, offer guidance as necessary and provide framework support. 

Qualifications

• Degree in scientific engineering, physics, or a related field, or equivalent practical experience.
• Solid technical or scientific background gained in industry or academia.
• Ability to independently install and commission advanced instrumentation.
• Experience in training users on equipment operation and basic usage.
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues.
• Good computer literacy, including familiarity with data system hardware and standard operating systems.
• Effective communication skills with fluency in spoken and written English (min. C1).
• Proactive, self-motivated, and able to work both independently and within a team.
• Strong interpersonal skills with the ability to build trust and maintain professional relationships.
• High level of professionalism and presentation.
• Commitment to continuous learning in a fast-evolving technological environment.
• Driving licence valid in the UK and Ireland.
• Willingness and ability to travel internationally (EU and USA).