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Benefit Operations Specialist
Posted on 4/1/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Salesforce
Requirements
  • 1+ years of experience in operations, data-entry, or a related field
  • Experience with Google Workspace (Gmail, Docs, & Sheets)
  • Familiar with data entry and external company contact interaction
  • Skilled in problem solving, dealing with ambiguity, cross-team communication, and a passion for operations to ultimately improve people's lives
  • Excel in a metrics-based operational position where numbers matter and data drives new projects and ideas
  • Self-motivated and comfortable working collaboratively and autonomously: you are excited about striving toward team and individual metrics
  • Passionate about developing efficient processes and driving results
  • Strong project management skills and attention to detail
  • Ability to work throughout seasonal peaks
Responsibilities
  • Manage benefit operations across multiple teams within the organization
  • Expertly process large volumes of data for mission critical projects
  • Ensure all quality control steps are accurately followed in a timely manner
  • Work through queues of requests in Salesforce and other technology platforms
  • Help to scale our growing health benefits operations and improve our processes - find pain points and seek better ways for us to tackle our work
  • Collaborate with team members on special projects to increase efficiency
  • Understand customer pain points and partner with cross-functional teams to simplify and automate existing processes
  • Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto Customers
Desired Qualifications
  • Healthcare, health insurance, or employee benefits experience
  • Experience with Salesforce
  • Experience with Apple Products
Gusto

1,001-5,000 employees

Cloud-based payroll, benefits, and human resource management solution
Company Overview
Gusto's mission is to help companies put people first. The company operates an online payroll, health benefits, and workers' compensation platform.
Benefits
  • It’s a marathon, not a sprint: Employees celebrating 5 or 10 years at Gusto enjoy a month-long sabbatical to travel and relax after all their hard work.
  • Meals and conversations: Free meals, snacks, and drinks to keep us fueled, but more importantly: they bring people together and foster community.
  • Wellness for every body: We’re proud to offer inclusive health care such as hormone treatments, gender-affirming surgery, therapy, family planning, and more.
  • The time you need: Our flexible PTO policy means every employee is encouraged to take the time they need now to keep doing great work, long term.
  • Family-friendly benefits: Fertility treatments, primary and secondary parental leave, sleep coaching, house cleaning for new parents, and more.
  • Be well, be you: Get free, comprehensive medical, dental, and vision benefits, plus a monthly fitness stipend and mental health resources too.
Company Values
  • Embody a service mindset: Never stop advocating for the needs of others.
  • Dream big, then make it real: Be ambitious. Show and do is greater than tell and talk.
  • Be proud of the how: Ensure deep integrity in everything you do.
  • Embrace an ownership mentality: Take initiative to leave things better than you found them.
  • Debate then commit: Share openly, question respectfully, and once a decision is made, commit fully.
  • Build with humility: Put collective success before individual achievements.