Department
BSD UCP - Revenue Cycle - Cash Application
About the Department
The Biological Sciences Division (BSD) and the University of Chicago Medical Center (UCMC) are managed by a single Dean/Executive Vice President and comprises the largest unit of the University, accounting for 60% of its annual budget. All physician, hospital, and clinic services are managed through the Medical Center, which is a $1.3 billion enterprise. The BSD includes the Pritzker School of Medicine, approximately 20 academic units, degree granting committees, and research centers and institutes. The BSD is located on the University's main campus in Hyde Park, ten minutes south of downtown Chicago. BSD's patient care operations are conducted primarily at the University of Chicago Hospital and clinics, which share the same campus. The University of Chicago Practice Plan (UCPP) is the central organization that supports the clinical activity of nearly 850 clinically active faculty practicing at the University of Chicago. These clinically active faculty collectively form the University of Chicago Physicians Group (UCPG). The University of Chicago Physicians' Group (UCPG) is a component of the physician practice plan for the University of Chicago. The UCPG department provides billing services for medical services provided by University physicians and manages the accounts receivable collection and reporting processes for the Biological Sciences Division (BSD) departments. Each physician is a faculty member and is based in a specified department in the BSD.
Job Information
Job Summary:
The Cash Application and Credit Resolution Team Lead is responsible for providing guidance, training, and support to team members while ensuring the accuracy and timeliness of payment posting and account resolution. This role serves as the primary resource for staff questions, workflow reviews, and escalated account issues, working closely with the Manager and Business Analyst to maintain effective processes and training documentation.
Responsibilities:
Serve as the Team Lead for the Cash Application and Credit Resolution team.
Train new employees and review workflows with current team members.
Partner with the Manager and Business Analyst to maintain and update workflows, training documents, and standard operating procedures.
Review and correct potential payment posting issues identified by follow-up staff.
Investigate and resolve escalated patient account issues.
Educate staff on handling problematic accounts and provide ongoing guidance.
Ensure all eligible payments, denials, and correspondence are posted accurately and in a timely manner, including manual lockbox and ACH payments.
Perform revenue cycle activities to resolve account balances, including:
Manual posting of payments, denials, and correspondence.
Resolving remittance errors.
Processing complex provider-level adjustments (PLBs).
Addressing credit balances.
Applying payments and adjustments to accounts.
Follow up with payors and vendor websites to obtain missing documentation.
Assist with daily workload as needed to cover staff absences.
Communicate with internal and external stakeholders to obtain necessary documentation or information to resolve accounts.
Contact payors directly to follow up on claims, update account information, and submit corrected claims as needed.
Research and resolve missing payments routed to Epic work queues, including:
Reviewing and understanding cash receivables processes.
Understanding payment posting within the Epic system.
Accessing insurance portals to review payment/denial details.
Working with insurance vendors to locate or reissue misdirected payments.
Updating payment demographics with insurance vendors.
Working within clearing accounts to transfer payments to correct patient accounts.
Competencies:
Ability to participate as a member of the staff in identifying priorities for the work unit and participate as a member of a work group or team.
Ability to interact and communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others.
Ability to work with supervision to identify and describe work task priorities.
Ability to recognize and resolve or refer problems and conflicts.
Ability to negotiate and manage interpersonal communication effectively.
Ability to understand medical terminology/documentation and basic documentation such as help screens and departmental handouts.
Ability to handle multiple concurrent tasks in a competent and professional manner in a fast paced atmosphere.
Ability to solve problems independently with limited direction from the supervisor.
Additional Responsibilities
Education, Experience, or Certifications:
Education:
High School Diploma required.
Experience:
Previous experience with physician billing required.
Previous Cash Application and Credit Resolution Experience required.
Previous Epic Experience preferred.
Previous experience using electronic medical records systems preferred.
Previous experience with diagnosis and CPT coding terminology required.
Previous experience working with third party payor rules, procedures and policies in physician billing required.
Medical terminology certification preferred.
Technical Knowledge or Skills:
PC experience and MS Office (Word and Excel) required.
Ability to communicate effectively in English, both orally and in writing.
Ability to use or learn to use a range of position related software applications.
These may include standard software packages as well as networked systems, email, the internet and other types of information.
Pay Range:
Required Documents:
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
Pay Rate Type
Hourly
Pay Range
$23.08 - $33.79
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Scheduled Weekly Hours
40
Union
024- Local 743, I.B.T. Clerical
Job is Exempt
No
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Date
2025-10-02
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history.A conviction does not automatically preclude University employment.Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
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