Full-Time
Investor Relations Supervisor
Investor Relations, Fund Administration
Posted on 8/25/2025
Citco
10,001+ employees
Global administrator and adviser for funds
No salary listed
Dublin, Ireland
In Person
 Finance & Banking (12) |
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- Degree qualified in a business or Finance related disciple.
- Team player who can work well within the function to deliver a quality service.
- Creative and innovative.
- Excellent communication and writing skills.
- Client focused.
- Proven interest in the financial markets and hedge fund industry.
- Proficient in Microsoft Office applications.
- Responsible for supervision of the daily deliverables, checks and controls of the team. This includes delegating relevant tasks to, and liaising with all team members to ensure they complete their deliverables within SLA.
- Liaise with IR Senior Administrators and Administrators throughout the day with regards task completion updates and monitoring SLA completion.
- Communicate daily to the Assistant Vice President and escalate any concerns completing any of the above.
- Responsible for an overview of ECM, making sure that all IR Senior Administrators and Administrators are aware of the workflow and complete their daily tasks, using ATLAS as support to monitor team success.
- Responsible for maintaining oversight and identifying any potential issues and escalating where required.
- Monitor client correspondence and Moxie queues, ensuring team are managing responses within SLA, providing professional and comprehensive responses, and approving emails in a timely manner.
- Compile and review team statistics with the Assistant Vice President each week to identify trends and areas of improvement.
- Coach team members, empowering them to complete their tasks efficiently and accurately through training.
- Monitor and report on success and areas for improvement.
- Provide cross training on IR teams, meeting targets and developing training plans to facilitate.
- Participate in the leadership of daily meetings and process/system updates, ensuring all information filters through the team.
- Actively participate in discussions around any enhancements / changes and ensure this is communicated effectively to their teams and processes are updated where required.
- Build professional, positive and collaborative working relationships with peers and colleagues in other departments, e.g. Fund accounting, SSC, Compliance, Treasury, AML, Legal and Compliance teams on a regular basis.
- Provide Key Support to the Assistant Vice President in respect of any ad-hoc task completion.
- Host client visits and trustee on site visits.
- Performing Board Pack review final check.
- Conduct a Fund Setups / Double Blind Checklists.
- Act on behalf on the Assistant Vice President in their absence with respect to the following:
- Escalation of any team issues or errors to the Vice President.
- Completion of the monthly Manager Control Reporting.
- Acting as point of contact for urgent client queries.
- Escalating any team items or deliverables that require Associate Vice President Approval to the Vice President.
- Risk control within the team. They should be risk aware and employ critical thinking to identify potential issues, both in existing processes and in ad hoc day to day scenarios.
Citco provides financial and professional services to the alternative investment industry and related clients. Its offerings include fund administration, fund accounting, NAV calculations, investor relations, governance services, and banking, custody, and fund platforms, delivered through divisions such as Citco Fund Services & Investor Relations, Governance Services, Banking, Depositary & Custody Services, and Citco Technology Management. The company uses a global network of over 6,000 employees in 45 countries and proprietary technology to handle complex administration, reporting, and market-entry tasks. Citco aims to be a trusted advisor and the leading service provider in its field by helping clients navigate changing markets with reliable, secure service.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Cayman Islands
Founded
1998
Simplify's Take
What believers are saying
- Luxembourg office relocates April 2026 to UNICITY for private markets growth.
- Hyderabad CoE permanently opens April 2026, hiring 1,200+ for cost efficiency.
- GIC strategic partnership announced 2026 bolsters sovereign wealth client ties.
What critics are saying
- Apex Group exceeds Citco in private markets AUA at $1T by Q1 2026.
- CSSF clawback rules effective July 2026 trigger $297.8B TNAV client exits.
- State Street's Charles River acquisition erodes Citco's tech edge in 12 months.
What makes Citco unique
- Citco administers over $840 billion in alternative funds across 2,000+ funds.
- Proprietary Æxeo® platform migrated $1 trillion AuA to AWS cloud in 2023.
- Largest private markets market share in Luxembourg with $297.8B TNAV in 2025.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
401(k) Retirement Plan
Tuition Reimbursement
Mental Health Support
Wellness Program
Parental Leave
Flexible Work Hours
Company News
Citco relocates Luxembourg office to support growth in private markets. * March 30, 2026 * - 3:39 pm The Citco Group of Companies (Citco), a leading asset servicer to the alternative investment industry, today announces the relocation of its Luxembourg office, reinforcing its presence in one of the world's most important alternative asset hubs. The relocation from Citco's Carré Bonn premises reflects continued investment in operational excellence and supports the firm's sustained regional growth, particularly across private markets mandates. With a Total Net Asset Value (TNAV) of USD 297.8 billion (EUR 287.6 billion) across 703 funds and sub-funds, Citco held the largest market share in private markets among service providers in Luxembourg's funds industry in 2025. Citco has operated in Luxembourg for more than 30 years and continues to see increasing demand from alternative asset managers seeking scalable, cross-border servicing solutions. Effective 15 April 2026, Citco Luxembourg will move to UNICITY, 23A, rue de Hollerich, L-1741 Luxembourg. The new premises will operate as a fully integrated asset-servicing hub, delivering comprehensive middle- and back-office support across a broad range of asset classes and fund structures, including private markets, real assets and hedge funds. The expanded, modern workspace is designed to meet evolving client needs, featuring enhanced collaboration areas and dedicated client meeting facilities. "Luxembourg is a cornerstone of the global alternative investment ecosystem," said Eef Verachtert, Managing Director, Citco Fund Services (Luxembourg) S.A. "As the region continues to strengthen its position as a global hub for private markets and cross-border fund structures, this move reinforces our long-term commitment to Luxembourg and to the clients we serve here. It reflects our ongoing investment in our business and ensures that we are well positioned to support our clients' continued growth from one of the world's leading alternative asset centres." "Citco is the world's largest organically grown asset servicer in alternative investments, built through decades of serving the global investment industry," said Jay Peller, Chief Operating Officer, Citco. "We are seeing sustained global demand for private markets infrastructure and Luxembourg remains a critical jurisdiction in that growth story. Our Luxembourg operations have thrived on a proven model of automation, scalability and agility to deliver superior service to our clients and this relocation strengthens our ability to support alternative asset managers worldwide with Citco's comprehensive range of services, world-class technology and access to our global office network." Citco's services span accounting, administration, depositary and financial services supported by advanced technology solutions.
Citco relocates Luxembourg office. 24 March 2026 Luxembourg Reporter: Tahlia Kraefft Image: sabino.parente/adobe.stock.com Citco, an asset servicer to the alternative investment industry, has announced the relocation of its Luxembourg office, reinforcing its presence in an alternative asset hub. The firm says the relocation from its Carré Bonn premises reflects continued investment in operational excellence and supports its sustained regional growth, particularly across private markets mandates. Citco has operated in Luxembourg for more than 30 years and continues to see increasing demand from alternative asset managers seeking scalable, cross-border servicing solutions. The new premises will operate as a fully integrated asset-servicing hub, delivering middle and back office support across a broad range of asset classes and fund structures, including private markets, real assets, and hedge funds. Eef Verachert, managing director, Citco Fund Services (Luxembourg), says: "As the region continues to strengthen its position as a global hub for private markets and cross-border fund structures, this move reinforces its long-term commitment to Luxembourg and to the clients Assetservicingtimes serve here. Jay Peller, chief operating officer, Citco, remarks: "Assetservicingtimes is seeing sustained global demand for private markets infrastructure and Luxembourg remains a critical jurisdiction in that growth story. "Our Luxembourg operations have thrived on a proven model of automation, scalability and agility to deliver superior service to our clients and this relocation strengthens our ability to support alternative asset managers worldwide with Citco's comprehensive range of services, world-class technology and access to our global office network." Previous industry article Next industry article NO FEE, NO RISK 100% ON RETURNS If you invest in only one asset servicing news source this year, make sure it is your free subscription to Asset Servicing Times
Mardon joins Gen II with over 28 years of industry experience, most recently serving as head of European Real Asset Fund Services at Citco, where he was a senior member of the Global Real Assets Management Team, from April 2018.
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