Integrations Specialist

Confirmed live in the last 24 hours

Locations

Raleigh, NC, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

Bachelor's Degree
2 years overall software sales and/or service experience
Industry knowledge in at least one of the following: education, government, corporate or international
Experience working in a team-delivery environment
Demonstrated ability to build trust, rapport, and strong customer relationships
Strong communication skills, both written and verbal with the ability to communicate to both technical and non-technical customers
Excellent problem solving and analytical skills
Working knowledge of any of the following technologies a plus: Clever, LTI, SAML 2.0, Web Services (RESTful/GraphQL), AICC/SCORM, xAPI, XML
A passion for education and language learning

Responsibilities

Implement Rosetta Stone software in their organizations from a network, desktop, and LMS perspective, using established tools and procedures
Troubleshoot integration and implementation issues (especially in environments like government agencies or schools)
Ensure successful product implementations and installations
Become an expert on Rosetta Stone's products, services, and best practices to help guide customers on their business needs and to ensure long term success
Develop and foster key customer relationships as well as work cross-functionally with other teams within IXL/Rosetta Stone

Desired Qualifications

Strong SQL skills is a plus
Admin experience with an LMS or CRM is a plus
Ability to speak and write in Spanish, Brazilian Portuguese, German, Arabic, or Chinese is a plus
Experience with customers outside the US is a plus

IXL Learning, a leading edtech company with products used by 14 million students worldwide, is seeking an Integrations Specialist to help support our Rosetta Stone customers through their implementations. In this role, you will work with customer IT to integrate Rosetta Stone products with customer systems, resolve issues and coordinate implementation activities working cross-functionally with multiple internal teams, including Customer Services, Product Management, and Sales.

The ideal candidate will be someone who will develop an understanding of our customers’ business goals and objectives related to the implementation of our products. You will ensure the long-term success of Rosetta Stone products for our customers by applying industry and implementation best practices.

*This is a full time position in either our Raleigh, NC or Harrisonburg, VA office with a hybrid work schedule.*

WHAT YOU’LL BE DOING

Implement Rosetta Stone software in their organizations from a network, desktop, and LMS perspective, using established tools and procedures
Troubleshoot integration and implementation issues (especially in environments like government agencies or schools)
Ensure successful product implementations and installations
Become an expert on Rosetta Stone’s products, services, and best practices to help guide customers on their business needs and to ensure long term success
Develop and foster key customer relationships as well as work cross-functionally with other teams within IXL/Rosetta Stone

WHAT WE’RE LOOKING FOR

Bachelor’s Degree
2 years overall software sales and/or service experience
Strong SQL skills is a plus
Admin experience with an LMS or CRM is a plus
Industry knowledge in at least one of the following: education, government, corporate or international
Experience working in a team-delivery environment
Demonstrated ability to build trust, rapport, and strong customer relationships
Strong communication skills, both written and verbal with the ability to communicate to both technical and non-technical customers
Excellent problem solving and analytical skills
Working knowledge of any of the following technologies a plus: Clever, LTI, SAML 2.0, Web Services (RESTful/GraphQL), AICC/SCORM, xAPI, XML
Ability to speak and write in Spanish, Brazilian Portuguese, German, Arabic, or Chinese is a plus
Experience with customers outside the US is a plus
A passion for education and language learning

#li-hybrid

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

501-1,000 employees

Website

Online lessons for K-12 subjects

Company Overview

IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.

Benefits

100% paid medical, dental, and vision
Matching 401K retirement plan
Flexible paid time off and sick days

Company Core Values

Passionate - We strive to create a work environment where all employees are united in our goal to delight and impress our customers, and to foster a culture that helps all IXLers thrive.
Tenacious - We seek out learning opportunities for ourselves, understand that feedback and mistakes are part of the process rather than something to fear, and embrace a growth mindset.
Authentic - We are authentic, kind, and honest in our interactions with our colleagues. We ask questions and listen to each other. And, we have fun and find joy in our work and collaborations.