Senior Product Manager

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

We're looking for a product visionary who helps identify and solve customer problems, builds business cases, writes requirement documents, creates product documents, pulls and compiles reports, reviews and recaps customer feedback, and understands the competitive landscape for online commerce direct to consumer business. The Associate Product Manager will work well with ambiguity and is willing to dive into the details to execute in a rapidly evolving work and market environment. Reporting to the Director, Product Management, this individual will partner with global business stakeholders across all territories to develop global product solutions and go-to-market plans for online commerce.

Responsibilities

• Drive Product Vision & Strategy: Define and evolve the product vision and strategy for the global giftcards.com (D2C) platform, aligning with business goals and product outcomes that are rooted in customer needs.
• End-to-End Product Ownership: Lead the product lifecycle from ideation to launch and beyond, ensuring timely delivery of high-impact features.
• Roadmap Development: Build and maintain a clear, data-informed product roadmap in collaboration with engineering, design, and cross-functional stakeholders.
• Customer-Centric Design: Champion user experience by continuously improving customer journeys and driving UX/UI enhancements based on feedback and analytics.
• Requirements & Specifications: Author detailed business and functional requirements, user stories, and acceptance criteria. Collaborate closely with engineering to ensure accurate implementation.
• Cross-Functional Leadership: Act as the central point of contact across internal teams and external partners to ensure alignment and successful product delivery. Stakeholders are located globally (US and India).
• Go-to-Market Execution: Lead product launches, including planning, communication, training, and post-launch analysis.
• Market & Competitive Analysis: Monitor industry trends and competitor offerings to identify opportunities for differentiation and innovation.
• Data-Driven Decision Making: Use qualitative and quantitative data to inform product decisions, measure success, and iterate quickly.
• Influence Without Authority: Inspire and align cross-functional teams through strong communication, collaboration, and a shared vision for the product.

Qualifications

• Bachelor’s degree with 8+ years of experience in product management or a related technical field.
• Proven track record of leading end-to-end product development, from concept through launch and iteration.
• Strong experience with Agile/Scrum methodologies and tools (e.g., Jira, Rally).
• Expertise in writing clear product specifications, user stories, and use case flows.
• Demonstrated ability to collaborate cross-functionally and manage diverse stakeholder expectations.
• Excellent written and verbal communication skills, capable of engaging both technical and non-technical audiences.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Comfortable working in fast-paced, ambiguous environments, with a proactive and adaptable mindset.
• Passion for building customer-centric products that deliver measurable value.

Preferred Qualifications:

• MBA or equivalent business experience.
• Domain knowledge in Payments, Gift Cards, or eCommerce platforms.
• Familiarity with API-based products, microservices, and event-driven architectures.
• Experience with supply chain, logistics, or fulfillment systems.
• Ability to conduct competitive analysis and translate insights into product strategy.

Benefits

Salary Range for California Residents Only: $133,920.00 to $180,800.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2025, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.