Full-Time
Customer Success Associate Central
Posted on 5/2/2024
Remote health monitoring and alert system
Mid
Michigan, USA
Required Skills
Communications
Salesforce
Marketing
Requirements
- Bachelor's degree in Business, Marketing, Healthcare, or a related field
- Proven experience in leading customer success or account management teams, preferably in the medical technology or healthcare industry
- In-depth understanding of the healthcare landscape
- Strong communication, interpersonal, and relationship-building skills
- Ability to analyze data and draw actionable insights
- Results-driven with a track record of meeting or exceeding customer retention and growth targets
- Excellent leadership skills
- Strategic thinker with the capacity to develop and execute successful customer success strategies
- Passion for innovation and improving patient outcomes through technology
- Proficiency in Google Suite, Monday and other relevant software
Responsibilities
- Proactively reach out to assigned customers to provide suggestions on how to best adopt and maintain the Circadia Health Solution
- Track and follow up on offline devices w/ Maintenance at assigned facilities
- Track and follow up on pending consents for assigned facilities
- Respond to inbound support requests and update customers on resolutions
- Demonstrate commitment to our customer base through the highest level of responsiveness
- Maintain customer contact and demographic information using Salesforce and Monday.com
- Support new installations by assisting with preparation, training, and delivering an exceptional customer experience
- Document customer communications, events, and site visits in Salesforce
- Participate in monthly customer meetings and assist with follow-up
- Manage and update Salesforce cases and escalate as needed in Monday.com
- Obtain verbal consents for problematic customers or situations
- Work collaboratively with your team and other departments
- Share ideas and lessons learned to help grow and improve in all aspects
- Remain in compliance with company guidelines at all times
Circadia Health offers an FDA-cleared contactless remote monitoring platform that detects respiration and other biosignals from up to 8 feet away, providing early warning alerts for high-risk patients and automated daily reports for long-term care facilities. The technology is HIPAA compliant and utilizes a turnkey remote patient monitoring system with embedded clinical staff to improve clinical outcomes through personalized, predictive risk alerts.
Company Stage
Series A
Total Funding
$15.2M
Headquarters
Los Angeles, California
Founded
2016
Growth & Insights
Headcount