Full-Time

Payment Support Specialist

French Speaking

Confirmed live in the last 24 hours

Lightspeed Commerce

Lightspeed Commerce

1,001-5,000 employees

Unified cloud-based point of sale and payments platform

Consumer Software
Data & Analytics

Entry

Belfast, UK

Required Skills
Communications
Customer Service
Requirements
  • 1-2 years of customer service experience
  • Excellent verbal and written communication skills in English and ideally French
  • Ability to handle multiple outbound telephone calls
  • Effective telephone communication skills
  • Proven experience in managing multiple priorities in a fast-paced environment
  • Strong organizational and decision-making skills
  • Proven troubleshooting skills
  • Openness to working weekends and holidays
Responsibilities
  • Provide excellent technical support and customer service over the phone and via email
  • Use consistent troubleshooting techniques to identify and solve customer issues
  • Document and track customer issues and resolutions
  • Follow escalation procedures
  • Liaise with team leaders for better customer experiences
  • Handle miscellaneous duties as defined by management

Lightspeed offers a unified cloud-based point of sale and payments platform for retail, hospitality, and golf businesses, integrating multichannel sales, global payments, and supplier network connections, utilizing cloud technology and multichannel sales integration to simplify operations, streamline workflows, and enable businesses to scale and grow by providing exceptional customer experiences. The platform leverages cloud technology and multichannel sales integration to simplify operations, streamline workflows, and enable businesses to scale and grow.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

Montreal, Canada

Founded

2005

Growth & Insights
Headcount

6 month growth

↑ 4%

1 year growth

↑ 12%

2 year growth

↑ 17%