The Content Writer II role in our Consumer Experience team involves crafting educational content for multiple clients’ benefits strategies. This individual serves as a consultant, utilizing their expertise in effective communication, English language, and benefits knowledge to support clients in reaching their program goals. They tailor content to reflect client culture, tone, and style guides, focusing on employee-facing communications. Building and maintaining client relationships, as well as effectively presenting content and strategies in front of clients, are key to success in this role.

The Gig:

• Develop and deliver content across various mediums for our managed book of business.
• Ensure quality, accuracy, and timeliness of content delivery.
• Utilize discovery documentation to create impactful content for diverse employee demographics.
• Maintain client-specific artifacts and adhere to style guides.
• Possess a thorough understanding of client health plans and benefit packages.
• Stay informed about best practices and encourage adoption.
• Utilize project management software to monitor and complete tasks.
• Build strong client relationships through collaboration, responsiveness, and proactive communication.
• Identify and resolve project issues, escalating when necessary.
• Use data analysis and reporting to guide content strategies and communicate proposed approaches, supported by best practices, for all client engagement phases (prospective, onboarding, and ongoing).

What You Need to Make the Cut:

• 4-7 years of professional experience in journalism or content creation.
• Strong organizational and time management skills.
• Effective collaboration and project management abilities.
• Excellent verbal and written communication skills.
• Confidence in presenting and discussing strategies in client-facing settings.
• Submission of a compelling portfolio of writing samples.
• Solid understanding of AP and Chicago style writing rules.
• Proficiency in Microsoft Office products.  

Join our team and contribute to enhancing the consumer experience through strategic content creation.

The pay range for this position is 52K to 82K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).