Full-Time
Customer Service Technician 2
Commercial Operations
Posted on 9/19/2025
Regal Rexnord
51-200 employees
Automatic transfer switches for backup power
No salary listed
Milwaukee, WI, USA
Hybrid
Hybrid - 3 days in office; 2 days remote.
 Customer Experience & Support (1) |
|---|
- High School diploma required
- College degree or equivalent work experience preferred
- Two years of professional customer care experience preferred
- Demonstrated mechanical or technical aptitude
- Experience with Oracle &/or SAP (or other ERP systems) preferred
- Experience with CRM platforms such as Salesforce preferred
- Experience navigating and utilizing corporate websites & eCommerce platforms preferred
- Demonstrated patience and approachability with other team members
- Demonstrated proficiency in keyboarding skills
- Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems preferred
- Basic to Intermediate Excel Skills preferred
- Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges
- Able to show situational adaptability and resourcefulness
- Strong communication/interpersonal & organizational skills
- Dedication to 80-20 overserve strategies
- Processes Engineered To Order Request For Quotes (ETO RFQs) and Orders, utilizing established standard operating policies & procedures, along with system tools, guide sheets, drawings, and various job aids
- Responsible for building strong customer relationships and delivering customer-centric solutions
- Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
- Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals
- With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Work with internal teams with a high sense of accountability and urgency
- Work with multiple departments to assure Request For Quotes (RFQs) and Orders are processed accurately, managed, and shipped in a timely manner to customer expectations, as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products
- Develop a strong product/process knowledge and participate in training initiatives
- College degree or equivalent work experience preferred
- Two years of professional customer care experience preferred
- Experience with Oracle &/or SAP (or other ERP systems) preferred
- Experience with CRM platforms such as Salesforce preferred
- Experience navigating and utilizing corporate websites & eCommerce platforms preferred
- Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems preferred
- Basic to Intermediate Excel Skills preferred
Regal Rexnord’s Thomson Power Systems designs and manufactures critical electrical gear that sits between a building’s main power and its backup source. Its core products are automatic transfer switches (ATS) and switchgear, which monitor for power interruptions and seamlessly switch to a backup generator to keep important facilities—like hospitals and data centers—online. The system works with microprocessor-based controls to monitor power conditions and execute transfers quickly and safely, ensuring minimal downtime during outages. The company differentiates itself through a long, focused history in power-control engineering, a niche specialization in backup power for critical infrastructure, and its integration into the Regal Rexnord portfolio, which provides broader industrial component resources and support. The goal is to give reliable, automatic backup power so essential operations stay powered when the main grid falters.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
City of Langley, Canada
Founded
1973
Simplify's Take
What believers are saying
- Aamir Paul joins as CEO July 2026, scaling data center revenue like Schneider's $17 billion.
- Q1 2026 orders rose 8.5%, backlog up 6.7%, driving adjusted EPS to $2.17.
- Tariff mitigation plans offset $60 million costs by end-2025 via supply chain shifts.
What critics are saying
- Cudahy facility closes June 2026, delaying Stearns deliveries to Nidec-competing aerospace OEMs.
- Data center capex from AWS and Microsoft cliffs in 2026 contract Automation segment 20%.
- Schneider Electric encroaches on Regal's automation markets post-Aamir Paul's exit.
What makes Regal Rexnord unique
- Regal Rexnord leads in high-efficiency motors and power transmission for global energy trends.
- Automation & Motion Control segment delivers 34% order growth in aerospace and data centers.
- Thomson Power Systems provides specialized ATS and switchgear for critical backup power.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Time Off
Paid Holidays
Tuition Assistance
Company News
Regal Rexnord, a Fortune 1000 manufacturer of electric motors and power transmission components, will close its Cudahy, Wisconsin facility by 30 June, resulting in 70 redundancies. The company filed notice with the Wisconsin Department of Workforce Development on 1 April. The facility at 5150 International Drive, home to the Stearns brand, will begin layoffs on 5 June with 30 employees, followed by the remaining 40 on 30 June. Affected workers will not qualify for bumping rights, which typically allow senior employees to claim positions of terminated colleagues. Regal Rexnord's corporate office is in Milwaukee, and the company operates over 80 manufacturing, sales and service facilities globally.
MILWAUKEE, March 19, 2025 /PRNewswire/ -- Regal Rexnord Corporation (NYSE: RRX) announced that its CEO, Louis Pinkham, and CFO, Rob Rehard, presented today at the Bank of America Global Industrials Conference 2025 in London. After providing an overview of the Company's strategy and outlining the latest investment case, management fielded questions on a range of topics, including its various growth and margin initiatives, how it is thinking about capital deployment, and its plans to fully mitigate current tariff impacts this year.A replay of the presentation is available on the company's investor relations website: https://investors.regalrexnord.com under the Events & Presentations section.About Regal RexnordRegal Rexnord's 30,000 associates around the world help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications.The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord is headquartered in Milwaukee, Wisconsin and has manufacturing, sales and service facilities worldwide
MILWAUKEE, March 19, 2025 /PRNewswire/ -- Regal Rexnord Corporation (NYSE: RRX), in conjunction with its participation at the Bank of America Global Industrials Conference 2025 in London, is providing the investment community with additional clarity related to estimated impacts from current and potential U.S. tariffs on imports from Canada, China, and Mexico, as well as on steel and aluminum.Based on information currently available, and excluding the potential impacts from any retaliatory tariffs, the Company estimates a gross, unmitigated annualized cost impact from tariffs that are currently in place at approximately $60 million. This estimate reflects that the vast majority of goods the Company imports from Canada and Mexico are compliant with the United States-Mexico-Canada Agreement (USMCA) and so are currently exempt from tariffs.The Company has well-developed plans in place intended to fully mitigate the impacts of tariffs in the year – at current levels and under a scenario where there is no USMCA exclusion. These mitigation plans may include supply chain realignments, production relocations, and productivity and pricing actions, and should enable the Company to be at least price/cost neutral on a dollar basis. The Company expects to be neutral on a margin basis by the end of 2025 under the tariff regime currently in effect, or by the first half of 2026 under a scenario where there are no USMCA exclusions.The Company is further clarifying that tariffs currently in place are expected to have a negligible impact on the Company's first quarter 2025 results.The Company undertakes no obligation to update the information in this press release related to the impacts of tariffs on future quarters, although it may do so from time to time as it believes is appropriate and as clarity around the tariff terms and duration, as well as progress on its mitigation efforts, becomes available.About Regal RexnordRegal Rexnord's 30,000 associates around the world help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion
MILWAUKEE, Jan. 27, 2025 /PRNewswire/ -- Louis Pinkham, Chief Executive Officer of Regal Rexnord Corporation (NYSE: RRX), announced that the Board of Directors, at its regular quarterly meeting held on January 27, 2025, declared a dividend of $0.35 per share. The dividend is payable on April 14, 2025, to shareholders of record at the close of business on March 31, 2025. The company has paid a dividend every quarter since January 1961.About Regal RexnordRegal Rexnord's 30,000 associates around the world help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications
MILWAUKEE, Wis., Aug. 26, 2024 /PRNewswire/ -- Regal Rexnord Corporation (NYSE: RRX) announced today that it plans to host an investor day on Tuesday, September 17, 2024. The event will occur at the Mandarin Oriental Hotel at 80 Columbus Circle in New York City. Presentations are scheduled to begin at 8:30AM ET and will conclude at approximately Noon, followed by a lunch with Company management.Louis Pinkham, Regal Rexnord's CEO, Rob Rehard, its CFO, and other members of the executive leadership team will present information about the company's plans to accelerate profitable growth and drive value creation. The program will comprise presentations, Q&A sessions, and opportunities for discussions with Regal Rexnord's broader leadership team. Presentations will include an update on the company's growth strategy, mid-term financial targets, and capital allocation priorities.The hybrid in-person/virtual event will include a live webcast, and an opportunity to participate in a Q&A session