HR Service Center Specialist I

Job Description

Welcome to AMN Healthcare: Where Your Career Becomes the Next Big Success Story!

Ever wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies?  It takes trailblazers, innovators, and amazing people like you.  At AMN Healthcare, we don’t just offer jobs; we pave the way for incredible careers.

Why AMN Healthcare?  Because You Deserve the Best:

Forbes Recognition: We don’t just make lists; we make headlines.  AMN Healthcare proudly claims a spot on Forbes’ prestigious lists not once, but twice!  We’re among the “Best Large Employers for Women,” a testament to our commitment to excellence.

This is a temporary role.

The Specialist I, HR Service Center coordinates Human Resource programs and processes for all AMN team members by answering and resolving payroll, benefits, talent acquisition, compensation, learning and talent development, and HR policy questions.

Job Responsibilities

• Serve as a first contact to answer and resolve team member questions by collecting, researching, and analyzing information while using thorough knowledge of HR policies, procedures, and internal HR Service Center processes.
• Independently prioritize a high volume of incoming phone calls and Service Now cases, utilizing a triage approach to work and resolve, escalate to the Senior HR Service Center Specialist, or refer the inquiry to an HR Center of Excellence for subject-matter-expert resolution based on company process.
• Coordinate resolutions in partnership with HR Centers of Excellence including Corporate Payroll, Benefits, Talent Acquisition, Learning and Talent Development, HRIS, Employee Relations and Compensation.
• Log and track each customer interaction, including resolution, in the Service Now case management system by detailing relevant details and information.
• Explain payroll inquiry resolution over the phone and within the Service Now case management system using current federal and state laws as a guide.
• Process managed work transactions, data updates, and maintain team member records within Workday in an accurate and timely manner.
• Meet or exceed departmental call metric objectives and service level standards while performing HR administrative processes.
• Support special projects and other duties as assigned.

Key Skills

• Excellent time management, prioritization, and organizational skills with high work standards and attention to detail
• Flexible and adaptable to change and able to work in a fast-paced environment
• Ability to think critically to diagnose problems and recommend appropriate solutions
• Exceptional customer service, communication and interpersonal skills
• Strong technical and systems proficiency with a confirmed understanding of Microsoft Office Suite

Qualifications

Education & Years of Experience

• High School Diploma/GED plus 2-5 years of work experience
• Experience in a fast-paced Human Resources, contact center, training or recruiting setting

Certifications

• Associate Professional in Human Resources (aPHR) (Preferred)

Additional Experience

• Strong customer service
• Ability to learn and work in multiple systems

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

Final pay rate is dependent on experience, training, education, and location.