Disability Services Lead Access Coordinator

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Job Posting Title:

Disability Services Lead Access Coordinator

Position Type:

Professional / Unclassified

Department:

LSUAM AA - SA - H&WB - DS - Advising (Taylor Kechelle Ballom (00044514))

Work Location:

0124 William P. Johnston Hall - Office

Pay Grade:

Professional

Job Description:

Reporting to the Assistant Director for Access, the Lead Access Coordinator provides case management guidance to the Access Coordinator team while overseeing services for specialized student populations. This position is also a shared service position for LSU Online, for which the Lead Access Coordinator will maintain an LSU Online caseload and serve as the staff liaison. This position assesses disability documentation, determines appropriate accommodations, coordinates special programs, and collaborates with campus partners to ensure consistent, high-quality disability services and student support.

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE

• Serve as the primary case manager and liaison for shared services between LSU Online and Disability Services.
• Serve as case manager for designated specialized student populations.
• Advise students with disabilities regarding their rights and responsibilities under the ADA, Section 504, and any related university policies and/or procedures.
• Analyze and interpret disability related documentation to determine eligibility for services and accommodations for students with disabilities.  
• Assist in the development, implementation, and assessment of appropriate academic support services and accommodations under ADA, Section 504, and any related university policies and/or procedures.

OPPORTUNITIES FOR LEADERSHIP  

Enhance Support for LSU Online

The number of students enrolled in LSU Online registered with Disability Services has grown exponentially in the past few years. As the primary case manager for the shared services between Disability Services and LSU Online, the Lead Access Coordinator will need to quickly determine what is working well and where improvements can be made in the partnership in serving these online students. 

Strengthen Support for Specialized Student Populations

The Lead Access Coordinator has an opportunity to advance support for specialized student populations by strengthening collaborative partnerships, enhancing accommodation practices, and identifying innovative strategies that improve access and student success across specialized programs including the Academic Center for Student Athletes, LSU Eunice (LSUE) Bridge Program, Pre-Scholars (PSA), Student Support Services for Disabilities (SSS-D), and Veterinary Medicine. 

Enhance Customer Service through Individual Student Connections
Each individual interaction between a student and a staff member is an opportunity to impact an individual student. By championing a culture of exceptional customer service, the Access Coordinator can improve student satisfaction, solidifying relationships with students and campus partners, and contribute to increased student engagement, persistence, and overall success.

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE 

• Demonstrates a knowledge of disability-related issues, especially the provision of accommodations, and how various disabilities contribute to an educational setting. 
• Committed to advocating for students and supporting institutional and divisional priorities and initiatives, specifically a commitment to quality, communicating a sense of home, and designing programs, services, events, and experiences with everyone in mind.
• Does not start with “no” when addressing student concerns or requests, but instead works to find innovative ways to solve problems and meet the needs of students with disabilities. 
• Possesses the ability to navigate complex systems and provide ideas on how to mitigate challenges students may face within these structures.
• Collaborates well with others across campus to solve problems and mitigate barriers that prevent students with disabilities from realizing their educational goals.
• Willingness to admit to and learn from mistakes and help others through mistakes they make in a way that fosters positive personal and team growth.
• Can communicate with clarity, direction, and conviction in person, in written communication, and in virtual spaces.  

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES  

Three priorities guide our work in the Division of Student Affairs. Foremost, we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care, relevance, polish, and attention to detail. We work to ensure every space, place, and staff-to-student interaction communicates a sense of home to students. Finally, we design programs, services, events, and experiences with everyone in mind. 

RESPONSIBILITIES 

Direct Student Support - 40%

Serve as the primary case manager and liaison for shared services between LSU Online and Disability Services. Coordinate business and student service functions across both departments to ensure seamless, consistent, and accessible support for LSU Online students with disabilities. Manage student accommodation cases from initial request through implementation, including reviewing documentation, conducting intake meetings, determining appropriate accommodations, and coordinating access needs with students, faculty, and staff. 

Specialized Student Populations - 40%

Serve as case manager for designated specialized student populations requiring advanced knowledge of disability accommodations, university processes, and collaborative support. Coordinate accommodations and auxiliary services for populations including, but not limited to, the Academic Center for Student Athletes, LSU Eunice (LSUE) Bridge Program, Pre-Scholars (PSA), Student Support Services for Disabilities (SSS-D), and Veterinary Medicine. Collaborate with academic and campus partners to facilitate access across special programs. 

Program Support - 15%

Lead programming efforts for specialized student populations, including neurodivergent initiatives and designated neurodivergent spaces. Provide consultation on case management and overall professional development for Access Coordinators, with support from the Assistant Director for Access. Collaborate with departmental staff and campus partners to develop educational programs, workshops, and outreach opportunities. Maintain knowledge of accommodations and best practices for students who are Deaf/Hard of Hearing and Blind/Visually Impaired, and provide consultation and support in the absence of specialized case managers. 

Other Duties as Assigned - 5%

This includes, but is not limited to, efforts that support broad divisional and institutional goals, such as at least 40 hours per year spent supporting divisional initiatives, including Move-in Day, Welcome Week, Family Weekend, and Career Expo.  

MINIMUM QUALIFICATIONS 

• Master’s degree in a related field from an accredited institution OR Bachelor’s degree in a related field and 2 years of related experience.
• Experience providing services to individuals in a high pace environment.
• LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description. 

PREFERRED QUALIFICATIONS

• Master’s degree in Rehabilitation Counseling, Social Work, Counseling, or directly related field. 
• Experience working in higher education.
• Experience working with adolescents and/or adults with disabilities. 
• Experience reading and interpreting disability related documentation for students. 

SPECIAL REQUIREMENTS/EXPECTATIONS  

Ability and willingness to work some evening and weekend hours.  

This position and/or position's responsibilities require work directly with minors. Finger printing and National Sex Offender Registry check required per FASOP HR-04. 

As with all LSU employees, this position, due to its title and/or responsibilities, has an obligation to assist students in obtaining necessary services. Should a student appear to need or seek assistance with emotional, behavioral, or mental health-related issues, they should be referred to the appropriate service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students, or the appropriate law enforcement agency. The employee, outside of the rights contained in FERPA, ADA, and Section 504, should create no impression of client or patient confidentiality.   

APPLICATIONS  

Applications will be accepted online on the LSU Careers website. Please direct all nominations and inquiries for the position to Taylor Ballom at 225-578-4913. The department will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. However, in order to assure the fullest consideration, candidates are encouraged to have complete applications submitted by August 28, 2026.  Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. Salary will be competitive and commensurate with qualifications.  An offer of employment is contingent on a satisfactory pre-employment background check.

Additional Job Description:

Special Instructions:

Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. For questions or concerns regarding the status of your application or salary ranges, please contact Taylor Ballom at 225-578-4913.

Skills Needed:

Preferred Skills:

Posting Date:

August 13, 2026

Closing Date (Open Until Filled if No Date Specified):

December 11, 2026

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.

HCM Contact Information: