About Aspire

Aspire is the influencer marketing platform empowering ecommerce brands to build and cultivate influential communities of influencers, ambassadors, affiliates, customers, and more. Brands using Aspire can discover authentic partners, streamline relationships, scale their programs, and measure true business impact — regardless of where they are in their influencer marketing journey. 

Aspire is trusted by Glossier, Dyson, Newell, Outer, Brooklinen, and over 400 additional customers. Investors include Hummer Winblad Venture Partners, Pear.vc, and more. For more information, visit www.aspire.io.

We’re growing across the board - and we’re looking for a Customer Support Representative to join our distributed remote team! With a strong focus on growth and personal development, Aspire is the perfect place to develop your skills in a fast-paced, forward-thinking environment. 

The Role

We are looking for an organized and highly motivated Customer Support Representative to join the fast-growing Support team at Aspire.  In this role, you will be responsible for ensuring our brands are onboarded and successful on the platform. You will also be responsible for managing, resolving, and preventing problems by providing consistent, top-notch customer service and product expertise to our brands and creators.  You will also serve as an advocate for our clients by providing critical feedback to inform product improvements and new features.  You’re a great match if you are quick to learn a new product, detail-oriented, analytical, and driven to deliver the best possible experience to both internal and external customers.

What you’ll be working on:

• Assist brands and creators in solving problems related to product features, platform usability, technical issues, product performance, and escalation support
• Help set new clients up on our platform and coordinate onboarding for clients
• Serve as a liaison between our brands and creators to ensure collaborations are handled in a respectful and timely manner
• Define user needs and ensure timely resolution of problems or questions by coordinating and cooperating with end-users and technical personnel
• Track customer inquiries and measure key customer support metrics
• Educate end-users on our platform and advocate customer needs internally to continuously improve the customer experience
• Be empowered to think independently and critically, going above and beyond to deliver the right solution for each customer
• Challenge yourself and your team to continually improve performance

What we’re looking for:

• 1-3 years in a customer service environment
• Proven ability to multi-task, prioritize and manage time effectively
• Exemplary verbal and written communication skills; the ability to respond to customer inquiries in a timely manner
• Strong interpersonal skills, allowing you to function within a team and build relationships with customers
• Sound judgment and a “bias for action”
• Metrics-driven and possesses the drive to measure and improve performance and existing processes
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
• A passion for social media and technology
• Proficient in the use of modern technology (i.e. tech-savvy)
• A proactive mindset
• Bachelor’s degree

• $100/month Wellness & Internet
• Personalized growth plans
• $2500 annual education credits
• Unlimited PTO (flexible vacation policy)
• $600 equipment/remote setup budget
• US Only
• * 401k Plan
• * Health, vision, dental Insurance

Our Commitment to Diversity

Aspire is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all. Please apply to this role if you feel you are a good fit, regardless of your race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other perceived limiting factor. We welcome applicants from all walks of life.