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Customer Support Representative
Posted on 4/22/2022
Experience Level
Desired Skills
Customer Service
Social Media
  • 1-3 years in a customer service environment
  • Proven ability to multi-task, prioritize and manage time effectively
  • Exemplary verbal and written communication skills; the ability to respond to customer inquiries in a timely manner
  • Strong interpersonal skills, allowing you to function within a team and build relationships with customers
  • Sound judgment and a bias for action
  • Metrics-driven and possesses the drive to measure and improve performance and existing processes
  • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
  • A passion for social media and technology
  • Proficient in the use of modern technology (i.e. tech-savvy)
  • A proactive mindset
  • Bachelor's degree
  • Assist brands and creators in solving problems related to product features, platform usability, technical issues, product performance, and escalation support
  • Help set new clients up on our platform and coordinate onboarding for clients
  • Serve as a liaison between our brands and creators to ensure collaborations are handled in a respectful and timely manner
  • Define user needs and ensure timely resolution of problems or questions by coordinating and cooperating with end-users and technical personnel
  • Track customer inquiries and measure key customer support metrics
  • Educate end-users on our platform and advocate customer needs internally to continuously improve the customer experience
  • Be empowered to think independently and critically, going above and beyond to deliver the right solution for each customer
  • Challenge yourself and your team to continually improve performance
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