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Client Implementation Manager
Posted on 11/28/2022
Toronto, ON, Canada
Experience Level
  • 3+ years of professional experience working for a software-based organization. Hands-on experience in supporting or implementing applications using web technologies and/or working in a client-facing Business or Solution Analyst capacity
  • Ability to lead large enterprise implementations across multiple stakeholder groups internally and externally
  • A proactive, logical, and collaborative approach to solving complex problems
  • Resiliency and the ability to handle multiple tasks and thrive in a fast-paced, dynamic environment. This is a growth company, so flexibility to adapt to (and likely effect change yourself) approaches & processes is critical!
  • Strong technical aptitude, with the ability to influence clients while managing evolving SaaS requirements
  • Experience with the full project management lifecycle. Specifically to articulating product roadmaps and deliverables in a client-facing capacity
  • Experience with Project Management and Collaboration Tools (i.e Confluence, Trello, Teams, Slack, Jira, etc.) Diagram and Visualization Solutions (i.e. Draw.IO, LucidChart, etc.), and Microsoft Office
  • Willingness to travel up to 50 percent of the time during normal travel conditions; travel varies based on project assignment requirements and client's aptitude to engage onsite as we continue to explore the new normal
  • Lead implementation of SaaS solutions with government agency teams
  • Own each client implementation effort by providing project management, gathering of business rules, implementation activities using PayIt Platform tools, and working with other teams where appropriate
  • Develop and configure prototypes using Platform tools based on clients' business need. Build and iterate to continually incorporate feedback from client
  • Deliver any requirements requiring engineering or other teams to those teams, following the process and coordinating timelines with PMO
  • Manage test planning creation as well as the alignment of requirements with Product teams including logging and coordination of implementation issues and bugs, and validation of test plan and requirements with client
  • Work cross-functionally to ensure delivery of configuration meets both client and PayIt product specifications
  • Support clients in maintaining good platform hygiene (customer friendly workflows, naming conventions, data set organization, etc.). Proactively problem solve by identifying potential configuration issues, user experience issues
  • Serve as the primary connection point for steady-state hand off to Client Success, Operations, and Support
  • Develop training for various PayIt departments on user experience and unique client FAQs
  • Maintain, update, and develop client-related documentation internally and externally
  • Be a key player in coordinating efforts with client stakeholders

51-200 employees

Digital government services & payments software
Company Overview
PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping client agencies become more efficient.
  • Salary + standard bonus plan
  • Healthcare coverage
  • 401(k) + company match
  • Wellness & mental health perks
  • Parental leave
  • Unlimited PTO