Full-Time

Senior Analyst

Contentful

Contentful

501-1,000 employees

AI-powered platform for managing and delivering digital content.

Data & Analytics
AI & Machine Learning

Senior

Denver, CO, USA

Required Skills
Salesforce
Customer Service
Requirements
  • 5+ years of progressive billing experience - preferably in a high growth SaaS environment.
  • Working experience with Salesforce and Zuora preferred.
  • Exceptional communication skills, including the ability to interact with team members across all organization levels, functions and geographies.
  • Customer service oriented attitude; start with the customer and work backwards by collaborating with and assisting internal and external customers.
  • Business degree - preferably in Accounting, Finance, or Management
  • An eye for attention to detail and meticulous attention to accounting details of contracts
  • Effective management of your workload and time management to meet deadlines and work both independently and collaboratively.
  • Advanced knowledge of Excel and experience with Google Suite.
Responsibilities
  • Daily review and validation of executed sales orders and invoice schedule set up and maintenance accurate customer subscriptions including overseeing setup of largest and most complex customer base.
  • Ensure complete and timely accounting set up and provisioning of customer accounts, for initiation of customer services and relaying information to the technical support team.
  • Administer and provide manager with confirmation of month end completeness and accuracy checks are accounted for and all service orders are properly invoiced.
  • Develop and implement systems and controls to ensure accuracy and compliance measures are met and completed.
  • Drive continuous improvement by identifying opportunities for efficiency and provide manager with recommendations on how to implement process improvements to scale and increase accuracy
  • Manage audit support by providing detailed analysis on past service orders and provide process enhancement recommendations to protect our processes from compliance deficiencies.
  • Expedite issue management with Deal Desk, Legal and Revenue teams for contract and sales order accuracy to ensure accurate billing/invoicing and timely issue resolution.
  • Manage initiatives along with other teams within the quote-to-cash department to enhance end-to-end processes.
  • Ensure all billing operations are running properly and effectively on a daily basis.
  • Oversee and review credit memo requests and provide decision point on proper escalations when necessary.
  • Provide testing support and provide recommendations on best practices as an integral role in cross-functional system enhancements and other one time projects.
  • Support increased workload and additional hours when required (i.e. month/quarter-end).

Contentful stands out as a leading content platform, leveraging AI to unlock an organization's digital content and transform it into a strategic business asset. With a focus on collaboration, speed, and scale, it empowers digital teams to drive business momentum, serving nearly 30% of Fortune 500 companies. The company's distributed team fosters a culture of technical innovation and industry leadership, making it an ideal workplace for those seeking to shape the future of digital content experiences.

Company Stage

Series F

Total Funding

$349.6M

Headquarters

Berlin, Germany

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

9%
INACTIVE