Full-Time
Operations Program Manager
Customer Success
Posted on 8/27/2024
Square
10,001+ employees
Payment and POS solutions for businesses
Senior, Expert
Seattle, WA, USA + 1 more
- 5+ years of project or program management work experience.
- Excellent soft skills, catered towards a variety of stakeholder functions. You're able to clearly and concisely communicate an idea, or overall project/ program status.
- The ability to manage multiple projects simultaneously, often with competing resources.
- A keen eye for prioritization and continuous optimization. You have the ability to discern the urgency and importance of work.
- Develop project plans with clear scope and deliverables across all impacted functional areas. You'll play a large part in helping us further define and build our global strategy.
- Gather and organize information on CS's largest opportunities for improved efficiency, and quality of service.
- Support projects and programs from discovery to implementation, in collaboration with Product Teams, CS stakeholders, and other go to market organizations.
- Be the organizing body that brings all impacted parties together, orchestrating all workstreams towards a common goal.
- Provide seamless change management for initiatives impacting the global team – ensuring no detail is left out and all impacts are accounted for.
- Ensure our organizational key performance indicators (KPIs) are being measured and met through each program you manage.
Square provides payment and point-of-sale (POS) solutions designed for businesses of all sizes, particularly small to medium-sized enterprises (SMEs) like retail stores, restaurants, and online merchants. Its main product is a POS system that includes hardware such as card readers and terminals, along with software that allows businesses to accept various payment methods, including credit cards, debit cards, and mobile payments. Square also offers additional services like invoicing, payroll management, and business analytics, making it a comprehensive tool for managing business operations. What sets Square apart from its competitors is its user-friendly interface and transparent fee structure, which charges a small fee for each transaction processed. This simplicity appeals to small business owners who value predictable costs. The goal of Square is to empower SMEs by providing them with the tools they need to manage sales and customer relationships effectively.
Company Stage
IPO
Total Funding
$601.2M
Headquarters
San Francisco, California
Founded
2009
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↑ 5%
Simplify's Take
What believers are saying
- Square's expansion into new markets, such as offering Tap to Pay in France, indicates strong growth potential and international reach.
- The company's investment in Bitcoin and blockchain technology positions it at the forefront of financial innovation, potentially leading to significant long-term gains.
- Square's extensive ecosystem of third-party integrations, particularly in the food and beverage sector, enhances its value proposition and operational efficiency for businesses.
What critics are saying
- The highly competitive fintech market requires Square to continuously innovate to maintain its market position and avoid being outpaced by rivals.
- Square's significant investment in Bitcoin introduces volatility and financial risk, which could impact its overall financial stability.
What makes Square unique
- Square's user-friendly hardware and software solutions, including its flagship POS system, set it apart in the fintech market by offering a seamless and comprehensive business management experience.
- The company's transparent transaction-based revenue model appeals to small business owners who prefer predictable costs, unlike competitors with more complex fee structures.
- Square's strategic focus on integrating advanced technologies like machine learning and Bitcoin into its ecosystem demonstrates its commitment to innovation and staying ahead of market trends.