Director – Monitoring
Posted on 3/28/2023
INACTIVE
SimpliSafe

11-50 employees

Home security company
Company Overview
Simplisafe wants to make home security accessible to everyone
Consumer Goods
Hardware

Company Stage

Seed

Total Funding

$587M

Founded

2006

Headquarters

null, United Kingdom

Growth & Insights
Headcount

6 month growth

8%

1 year growth

0%

2 year growth

4%
Locations
Richmond, VA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Prior experience leading the operations of high-volume Contact or Monitoring Centers at scale (ideally 100+ employees), including managing day-to-day staffing and direction of multiple levels of leadership
  • Knowledge of operational metrics, with an emphasis on the ability to identify key metrics, interpret data, develop, and then execute on strategies to improve site performance at scale
  • An ability to work cross functionally to identify policy, process, and metrics-based gaps and partner across multiple workstreams to drive solutions to a close
  • Demonstrated track record hiring, developing, and retaining employees, including those at the Manager and Supervisor level
  • Ability to set priorities, delegate, and execute work in a fast-paced environment
  • Ability to develop effective and collaborative relationships across multiple levels and functions
  • Strong communication (verbal and written), presentation, and project management skills
  • Residence in (or the ability to relocate to) Richmond, Virginia- Role is 100% on site
  • Ability to be 100% onsite
  • Ability to pass multiple state licensing background checks and monitoring related exams