Field Service Engineer

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations. 

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. 

Please visit www.bruker.com.

Bruker AXS is a leading global developer and manufacturer of analytical X-ray systems for elemental analysis and materials research. Our innovative solutions enable a wide range of customers in research and industry – including chemistry, petrochemistry, pharmaceuticals, metals and steel, semiconductor, cement, minerals and mining, automotive, forensics, environmental, art and conservation, nanotechnology and life sciences – to make technological advancements and accelerate their progress.

Responsibilities

As a Field Service Engineer, your responsibilities include but not limited to:

• Servicing the Bruker AXS installed base (SC-XRD, XRD, XRF)
• Perform customer support activities involving the installation, modification, system level troubleshooting and remote hotline support of complex equipment to ensure proper working order.
• Customer training on the operation of the system.

The essential function of the position is to:

• Install, modify, system level troubleshooting on equipment and systems following SOP policies, procedures and work direction of supervisor or site lead.
• Support customer needs by interfacing with factory personnel e.g. technical support and development engineering on problems necessitating equipment design changes or on potential new product applications.
• Train customer personnel in equipment operation, applications.
• Customer account management
• Provide necessary information and reports to Service Management, Customers, and Corporate personnel.
• Conform at all times to Bruker and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.
• Complete standard operating procedures, project plans and other documentations as required in a timely manner.

The travel requirement of this position is:

• ~70% travel to customer sites, some on short notice, domestic. Possibility for International trips occasionally.

Qualifications

To be successful in this position, you should possess the following:

 Knowledge, Skills & Abilities: 

• Experience in field service especially capable to scope with industrial related customer
• Ability to develop excellent customer relationships.
• Must be able to travel to multiple site locations, if deemed necessary to align with customer work schedule. 70% travel required with ability to travel domestically on short notice and internationally with advanced notice.
• Requires general understanding of basic computer language and commands.
• Driver’s License is required.

Educational/Experience:

• Degree or Diploma in Electronics, Electrical or Mechanical Engineering or equivalent.
• At least 3 to 8 years field experience in similar technical environment
• Experience in servicing analytical equipment especially X-ray related instruments preferred
• Willing and available to travel to customer sites, local or remote
• Current electrical license is a distinct advantage.