Full-Time
Command Center Analyst
Posted on 8/19/2026
Arkansas Blue Cross
No salary listed
Conway, AR, USA + 1 more
More locations: North Little Rock, AR, USA
Hybrid
Flex schedule; periodic metropolitan-area travel by vehicle is required.
Bachelor's
Category
 IT & Security (1) |
|---|
Required Skills
TCP/IP
Agile
LDAP
ServiceNow
Microsoft Windows
Computer Networking
Vulnerability Analysis
Linux/Unix
Requirements
- A bachelor's degree in a related field, or five years of related experience in lieu of the degree.
- At least three years of experience in networking systems, computer repair, network operations, data processing, or production scheduling software.
- Basic server administration in Windows and Linux operating systems.
- Basic virtualized infrastructure knowledge.
- Basic network administration, including subnetting.
- Basic data center infrastructure knowledge.
- Ability to build and use technical diagrams.
- Ability to run and interpret packet captures.
- Ability to write low-code and/or no-code scripts to resolve monitoring events.
- Ability to use the ITIL framework, including service design, incident, change, event, and problem practices.
- Knowledge of production scheduling software such as JCL, CA7, and AppWorx.
- Knowledge of Domain Name System and Dynamic Host Configuration Protocol.
- Monitoring application administration skills.
- Systems documentation skills.
- Knowledge of Active Directory and TCP/IP.
- Knowledge of SAFe and Agile practices.
- Network, virtualization, operating systems, or other related certifications are preferred.
Responsibilities
- Adhere to change enablement practices and policies, including participating in the enterprise Change Advisory Board.
- Assist with workload preparation and setup, and perform reruns for JCL errors, hardware malfunctions, bad input data, and job preparation errors.
- Complete assigned incidents, requested items, stories, problems, job abends, and other tickets on time or notify leadership when necessary.
- Conduct problem management practices, including serving as problem record owner and facilitating problem tasks for continual improvement.
- Configure monitoring tools to improve mean time to detect and resolve issues with application and technical owners.
- Define and document the enterprise monitoring service, including vendor contacts, budgeting, lifecycle management, integrations, and roadmap execution.
- Engage vendors and groups outside of Infrastructure and Operations, including Facilities, Physical Security, and telecommunications providers, to keep circuits operational.
- Update runbooks, the configuration management database, and business rules in ServiceNow.
- Ensure online network availability meets standards and nightly batch processing is completed on time.
- Follow security policies, procedures, and enterprise data-processing standards, including vulnerability, change, configuration, and findings management.
- Initiate event, incident, and major incident processes to maintain availability of member- and provider-facing services.
- Monitor enterprise business services, applications, technical services, communication lines, and mainframe health and performance, including managing AppWorx queues.
- Participate in the documented on-call rotation.
- Take corrective and continual-improvement actions when defects or improvement opportunities are identified in records, practices, processes, or monitoring operations.