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Customer Success Manager I
Spanish Bilingual
Posted on 11/17/2022
INACTIVE
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
iOS/Swift
MacOS
Management
Salesforce
Requirements
  • 2 year / Associates Degree, or higher (Preferred)
  • A combination of relevant experience and education may be considered
  • Preferred Certifications/Licensures: Jamf 100, Jamf 200
  • Fluency in Spanish (Required)
  • Proven ability to communicate technical topics to both technical and non-technical audiences (Required)
  • 1+ years of experience in a customer-facing account management role
  • Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)
  • Experience with macOS, iOS, and tvOS (Preferred)
  • Strong communication, interpersonal, and organizational skills
  • Ability to interact effectively with co-workers in a results driven culture
  • Ability to create strong business relationships with customers
  • Ability to de-escalate situations to ensure customer satisfaction
  • Self-starter, energetic multi-tasker, highly motivated and team player
  • Ability to engage with and establish trust and rapport with all levels of customers and employees
  • Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer's renewal
  • Ability to work independently and as part of a team
  • Ability to multi-task and prioritize duties
Responsibilities
  • Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention
  • Work with customers via phone and email to understand critical goals, challenges, and key performance indicators
  • Nurture and help customers navigate end goals to ensure success with Apple and Jamf
  • Identify and facilitate opportunities for customer growth and engagement with Jamf
  • Advocate customer needs/issues cross-departmentally
  • Understand and promote the value of Jamf products and services to customers
  • Execute Objection handling to ensure retention of as risk customers
  • Establish and maintain a trusted advisor relationship with owned accounts
  • Offer Jamf best practices based on the customers environment and desired end state
  • Assistance in training and mentoring fellow employees in Customer Success roles
  • Ability to identify gaps in processes and convey those finds to management
  • Other duties and special projects as assigned
Jamf

501-1,000 employees

IT management software for apple devices
Company Overview
Jamf’s mission is to help organizations succeed with Apple products with their IT management software. The company is committed to empowering people to focus on their jobs and not get hassled by managing technology with their platform that protects, automates deployment, and easily integrates across Apple devices.
Benefits
  • Health, mental health, dental, vision
  • Life and Disability, Short-Term Disability, Long-Term Disability
  • 401(k)
  • Pension
  • Employee Stock Purchase Plan (ESPP)
  • Restricted Stock Units (RSU)
  • Personal and volunteer time off
  • Tuition reimbursement for lifelong learning
  • Maternal and paternal leave
  • On-site fitness centers, standing desks, subsidized transportation, and WFH stipend for all new hires
Company Core Values
  • Selflessness
  • Relentless Self-Improvement