Customer Success Manager

What You'll Bring

• At least 5 years experience working in challenging, customer-facing roles, within the SaaS industry with SMB/MM clients
• Passionate and naturally curious about technology, and love working in a fast-paced start-up environment that’s constantly changing
• Empathetic to the challenges unique to healthcare practices and are able to anticipate client needs and concerns before they arise
• Problem solver and results driven, you can quickly think on your feet
• Excellent organizational and time management skills
• Team player who takes pride in your work and goes the extra mile to ensure the job is done right  
• Ability to develop trusted relationships quickly and find creative solutions
• Ability to explain technical concepts in an easy to understand manner
• Get your hands dirty and are energized by working with a dynamic and supportive team

• Solve the customer’s problems, not yoursWhen making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customers.
• Do the things others are not willing to doAs a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace. 
• Take ownershipAct like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
• Say what’s on your mind, with positive intentBe direct, proactive, transparent, and frequent in your communication. 
• Default trustAs a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
• Think in first principlesWe first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions.

Benefits

• Competitive salary plus equity
• Full Medical, Dental and Vision
• 401K, HSA
• Unlimited PTO

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].