Senior Customer Success Manager
Posted on 10/31/2022
INACTIVE
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Marketing
Communications
Requirements
- 8+ years of experience in a Customer Success/Account Management role [servicing enterprise accounts]
- Strong understanding of computer networking and “how the internet works.”
- Experience in cloud security and/or performance industries
- Experience with project management, account portfolio planning and prioritization
- Ability to prioritize, multi-task, and perform effectively under pressure
- Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills
- Track record of successful planning and execution of Executive Business Reviews
- Understanding of application, server, and network security a plus
Responsibilities
- Manage the customer life cycle including contract renewal
- Work with your account teams to plan and execute long term account plans to facilitate retention and growth via product and new business unit expansion
- Develop and maintain long-term relationships with stakeholders in your account portfolio
- Work cross-functionally with Product, Engineering, SRE, Marketing and other teams to resolve customer business issues and work towards their stated goals
- Manage customer feedback and product needs by providing feature requests to internal partner teams
- < 25% travel
Desired Qualifications
- Bachelor's degree required. Masters is a plus
Web performance & security platform
Company Overview
Cloudflare's mission is to help build a better Internet. The company specializes in providing a content delivery network and DDoS mitigation services.
Benefits
- Competitive salaries
- Take-what-you-need paid vacation policy
- Comprehensive health plans and benefits
- Paid maternity and paternity leave
- Commuter and ride share options
- Returnships
Company Core Values
- Be curious to learn and grow
- Communicate clearly, directly, and transparently
- Do the right thing
- Embrace diversity to make Cloudflare better
- Get your work across the finish line
- Lead with empathy and assume good intentions