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Senior Customer Success Manager
Posted on 10/31/2022
San Francisco, CA, USA
Experience Level
Desired Skills
  • 8+ years of experience in a Customer Success/Account Management role [servicing enterprise accounts]
  • Strong understanding of computer networking and “how the internet works.”
  • Experience in cloud security and/or performance industries
  • Experience with project management, account portfolio planning and prioritization
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills
  • Track record of successful planning and execution of Executive Business Reviews
  • Understanding of application, server, and network security a plus
  • Manage the customer life cycle including contract renewal
  • Work with your account teams to plan and execute long term account plans to facilitate retention and growth via product and new business unit expansion
  • Develop and maintain long-term relationships with stakeholders in your account portfolio
  • Work cross-functionally with Product, Engineering, SRE, Marketing and other teams to resolve customer business issues and work towards their stated goals
  • Manage customer feedback and product needs by providing feature requests to internal partner teams
  • < 25% travel
Desired Qualifications
  • Bachelor's degree required. Masters is a plus

1,001-5,000 employees

Web performance & security platform
Company Overview
Cloudflare's mission is to help build a better Internet. The company specializes in providing a content delivery network and DDoS mitigation services.
  • Competitive salaries
  • Take-what-you-need paid vacation policy
  • Comprehensive health plans and benefits
  • Paid maternity and paternity leave
  • Commuter and ride share options
  • Returnships
Company Core Values
  • Be curious to learn and grow
  • Communicate clearly, directly, and transparently
  • Do the right thing
  • Embrace diversity to make Cloudflare better
  • Get your work across the finish line
  • Lead with empathy and assume good intentions