Strategic Customer Success Manager
Confirmed live in the last 24 hours
Placer Labs

501-1,000 employees

Comparative location analytics application
Company Overview
Placer Labs' mission is to deliver a world-class Market Research Platform built on an uncompromising commitment to preserving user privacy.
Data & Analytics
Real Estate

Company Stage

N/A

Total Funding

$217.4M

Founded

2018

Headquarters

Santa Cruz, California

Growth & Insights
Headcount

6 month growth

9%

1 year growth

22%

2 year growth

147%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
Business & Strategy
Sales & Account Management
Customer Success & Support
Requirements
  • Bachelor's degree
  • History working at a Retail company on the Real Estate team
  • Deep understanding of the Customer Success function
  • Industry experience as referenced in the Summary section is required
  • Incredible precision, attention to detail, and organization skills
  • 5+ years of Customer Success experience
  • Demonstrated experience in presenting complex data in understandable ways to address customers business questions
  • Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
  • Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
  • Experience working with cross-functional teams and projects
  • Aptitude for being organized with flexibility to deliver results in a fast-paced environment
Responsibilities
  • Own onboarding, nurturing, retention, up-selling and ongoing success for all customers
  • Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
  • Engage actively in client discussions to position the value of our solution
  • Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap